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We’re a strong engineering team that is building a platform to enable retailers to compete in a world being threatened by the disruptive e- commerce businesses. With millions of users and thousands of businesses on the platform, we’ve found strong product-market fit and are growing rapidly. We’re building out massively scalable backend systems and APIs, beautifully designed user experiences, and highly intelligent marketing tools. We take pride in our platform and recognize the value of paying down tech debt, investing in the future, and truly making our codebases enjoyable to operate in.

Some technology we use:

• Frontend: React, React Native, Redux, Typescript
• Backend: Ruby on Rails, Golang, gRPC
• Infrastructure: AWS, Fargate, Terraform, Docker, Fastlane
• Data: FiveTran, Snowflake, dbt, Looker
• Development: CircleCI, Github, Datadog, Sentry

We are looking for a smart support engineer to join our team to help us scale our technical platform operations. As an ideal candidate, you enjoy coordinating technical systems, solving customer problems, automating processes, interacting with other departments and writing high-quality code.

As a Support Engineer, you will:

• Manage Thanx platform technical operations necessary to support our customers — including supporting our white-label mobile apps and digital ordering integrations.
• Work with externally-focused team members to triage and resolve customer issues.
• Collaborate on technical documentation to support internal teams and customers.
• Work alongside Product Managers to influence the product roadmap.
• Create and maintain systems to automate and validate the reliability and scalability of customer launches. Learn from and collaborate with a talented engineering team.
• Learn new frameworks, languages, and tools.

Note: The position is remote through May 2021 with the possibility to transition to an office if employee density in your location allows.

Skills & requirements

About you:

• You have great communication skills and know how to communicate with technical and non-technical audiences.
• You are team player that doesn’t hesitate to jump in to helping the team or a customer.
• You love exploring new technologies and new ways to do things.
• You have an eye on how to improve processes via technology and automation.

Support Background

• You have 2+ years of experience in a technical support or other technical role.
• You’re experienced in managing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team and case resolution.
• You feel comfortable being on-call and have experience managing complex customer issues while ensuring stakeholders are informed.

Technical Chops

• Experience with a web modern programming language like Ruby, Python or similar is a plus.
• You are experienced with Git or other source control management system.
• Experience with iOS and Android build systems is a plus.
• BA/BS degree and computer science/engineering background is a plus. 

We’re a strong engineering team that is building a platform to enable retailers to compete in a world being threatened by the disruptive e-commerce businesses. With millions of users and thousands of businesses on the platform, we’ve found strong product-market fit and are growing rapidly. We’re building out massively scalable backend systems and APIs, beautifully designed user experiences, and highly intelligent marketing tools. We take pride in our platform and recognize the value of paying down tech debt, investing in the future, and truly making our codebases enjoyable to operate in. As Thanx continues to quickly grow, we’re expanding our engineering team.

Some technology we use:

• Frontend: React, React Native, Redux, Typescript
• Backend: Ruby on Rails, Golang, gRPC
• Infrastructure: AWS, Fargate, Terraform, Docker
• Development: CircleCI, Github, Datadog, Sentry

We are looking to expand our engineering team and establish an engineering hub in the Toronto-Waterloo corridor. We are looking for strong senior full-stack engineers to join our team as foundational team members in the area. As an ideal candidate, you enjoy practicing the craft of software engineering — writing high-quality code, building high-impact products, and finding elegant solutions for complex technical problems.

• This is a hands-on role. You will spend significant time writing & shipping software
• You will build highly scalable, performant systems and products
• You have the ability to work across the entire stack — frontend, backend, infrastructure, data, devops
• You will learn from and collaborate with a talented engineering team
• You will have opportunities to work across the entire stack
• You’re always learning new frameworks, languages, and tools
• You’re a fantastic team player: communicative, collaborative, empathetic
• You thrive in a distributed team environment
• You enjoy mentoring others and contributing with recruitment efforts

Note: The position is remote through May 2021 with the possibility to transition to an office if employee density in your location allows.

Skills & requirements

We are not big on requirements, but you likely have:

• 4+ years of software engineering experience at a fast-growing technology organization with clear, fast, and hard-earned career progression.
• Experience with RoR, Django, Gin or comparable web frameworks.
• Experience with modern front-end technology (React, Redux, Typescript, similar).
• Experience with provisioning, managing, and documenting infrastructure (AWS, Azure, GCP, Terraform).
• Experience in a very fast-paced, startup environment with the ability to quickly get up to speed, iterate, and take on projects.
• BA/BS degree required, computer science/engineering background is a plus.