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Job Summary:

In this role, you will provide maintenance of the computer desktop environment, AV environment, Systems and Cloud Apps by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the company’s computers, printers, AV, and related equipment. Tasks include end user support, license tracking, and performing computer maintenance, upgrades, and configurations, managing Cloud Apps and Systems.

Responsibilities:

• Provide day to day technical support (setup/repair, systems configuration, and deployment Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Escalate unresolved tickets to the next level support
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Document internal procedures
• Assist with onboarding and offboarding of users (Manage laptop setup and deployment)
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
• Install, test, and configure new workstations, peripheral equipment, and software
• Maintain inventory of all equipment, software, and licensing
• Manage all AV equipment to make sure they are up and always working
• Administration of cloud-based technologies
• Ability to architect and maintain both wired and wireless networks across diverse geographic locations

Requirements:

• 5+ years of working as IT Support and Systems Admin
• Experience with troubleshooting and fixing Mac and Windows OS
• Working knowledge of a range of diagnostic utilities
• Excellent Customer Service skills
• Exceptional written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
• Ability to conduct research into a wide range of computing issues as required
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment.
• Knowledge of networking, firewalls, switches, routers, vlans and subnetting
• Experience with Zoom and video conferencing
• Working knowledge of MS Active Directory
• Candidate must be vaccinated as they will be working in the office with other employees
• Ability to work a flexible schedule where 3 days each week will be in the office

Job Benefits:

• Unlimited PTO
• 10 Paid Holidays
• Paid Parental Leave of 12 weeks
• Medical/Dental/Vision

Time zone: (GMT-08:00) Pacific Time

We are looking for a backend engineer who is committed to producing a high quality product. We want someone who loves to learn, and grow with the company.

What we’d like to see:

• 4 year college degree in a relevant field or equivalent work experience
• At least 3+ years of work experience post graduation
• Knowledge of a modern general programming language, preferably a functional programming language
• Quick and eager to learn
• Language requirements: English and Spanish

Bonus points:

• Experience in Kubernetes
• Writing Python, especially machine learning libraries like h2o and TensorFlow
• Using Flink and Spark, especially on Kubernetes.
• Understanding how to optimize running systems, including garbage collection

Our stack includes:

• Java, Python, Typescript, and Scala
• gRPC, HTTP/REST
• Kubernetes, Docker, Spark, Flink, Linux
• ElasticSearch, Kinesis, Cassandra, MySQL
• AWS (including Kinesis, RedShift, Dynamo)

****All resumes need to be submitted in English****

Job Benefits:

• Unlimited PTO
• 10 Paid Holidays
• Paid Parental Leave of 12 weeks
• Medical/Dental/Vision

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless ecommerce in a time of increasing digital threats. We process more than $100 billion in transactions annually through our network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security.

None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at challenges. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

We are looking for a backend engineer who is committed to producing a high quality product. We want someone who loves to learn, and grow with the company.

What we’d like to see:

• 4 year college degree in a relevant field or equivalent work experience
• 3+ years of experience in modern software engineering
• Deep knowledge of a modern general programming language, preferably a functional programming language
• Quick and eager to learn

Bonus skills:

• Experience in Kubernetes
• Writing Python, especially machine learning libraries like h2o and TensorFlow
• Using Flink and Spark, especially on Kubernetes.
• Understanding how to optimize running systems, including garbage collection

Our stack includes:

• Java, Python, Typescript, and Scala
• gRPC, HTTP/REST
• Kubernetes, Docker, Spark, Flink, Linux
• ElasticSearch, Kinesis, Cassandra, MySQL
• AWS (including Kinesis, RedShift, Dynamo)

You’ll receive a competitive benefits package:

• A competitive base salary
• An equally competitive equity package
• Bi-annual performance related bonus
• Medical, vision, dental, and life insurance.
• Unlimited discretionary time off
• Full time remote.
• Opportunity of a paid trip to either San Jose or Belfast to socialize and be productive with the greater engineering team when the global health situation permits.

Job Benefits:

• Unlimited PTO
• 10 Paid Holidays
• Paid Parental Leave of 12 weeks
• Medical/Dental/Vision

We are looking for a backend engineer who is committed to producing a high quality product. We want someone who loves to learn, and grow with the company.

What we’d like to see:

• 4 year college degree in a relevant field or equivalent work experience
• At least 3+ years of work experience post graduation
• Knowledge of a modern general programming language, preferably a functional programming language
• Quick and eager to learn

Bonus points:

• Experience in Kubernetes
• Writing Python, especially machine learning libraries like h2o and TensorFlow
• Using Flink and Spark, especially on Kubernetes.
• Understanding how to optimize running systems, including garbage collection

Our stack includes:

• Java, Python, Typescript, and Scala
• gRPC, HTTP/REST
• Kubernetes, Docker, Spark, Flink, Linux
• ElasticSearch, Kinesis, Cassandra, MySQL
• AWS (including Kinesis, RedShift, Dynamo)

You’ll receive a competitive benefits package:

• A competitive base salary
• An equally competitive equity package
• Bi-annual performance related bonus
• Medical, vision, dental, and life insurance.
• Unlimited discretionary time off
• Full time remote.
• Opportunity of a paid trip to either San Jose or Belfast to socialize and be productive with the greater engineering team when the global health situation permits.

Job Benefits:

• Unlimited PTO
• 10 Paid Holidays
• Paid Parental Leave of 12 weeks
• Medical/Dental/Vision

If you’re passionate about improving developer experience, then this is the role for you! Signifyd’s growing product management team is looking for a senior product manager to lead our Device & Behavioral SDKs as well as our Data Science toolkits across our product lines. In this role, you will work with our implementations team, data science team, and retailers’ developer teams to understand needs and pain points, and provide a consistently robust and high quality experience. The ideal candidate is adept at understanding true customer needs, converting this to requirements working with Engineering, and managing launches to both internal teams and customers. We are a rapidly growing organization and this position has high growth potential within the team and a great opportunity for an experienced product manager looking for that next step in their career. 

Job Duties And Responsibilities

• Own the core set of Device and Behavioral scripts and SDKs and related processes. 
• Own all 3P data integrations that further enrich our data sets. 
• Own the tools and feature engineering experience  for data scientists and analysts including setup, monitoring, troubleshooting, and high-quality documentation.
• Train and develop resources for our internal implementations team and sales engineers to enable their success with customers. 

Required Skills

• Bachelor’s degree
• 3+ years in Product Management. 
• Experience designing developer APIs & SDKs or other technical integrations
• Excellent written and communication skills with the ability to collaborate & communicate with both technical and non-technical stakeholders. 
• Ability to provide execution details through product specs and user stories.
• Excellent data and analytical skills including the ability to define and decompose relevant metrics and perform data analysis.

Preferred Skills

• Degree in a technical discipline. 
• Experience working with either retailers or payments solutions. 
• Experience with mobile apps or mobile SDKs. 
• Experience as a user of data science tools like Jupyter Notebooks. 
• Deep intuition and strong passion for developing great developer experiences

Job Benefits:

• Unlimited PTO
• 10 Paid Holidays
• Paid Parental Leave of 12 weeks
• Medical/Dental/Vision

Time zone: (GMT-06:00) Central Time +/- 2 hours

We are seeking an Engineering leader who can lead from the front to build innovative products. They should be able to write code and have an understanding of the technology their team uses. Most importantly, they should help their team members grow, and keep deliverables on track.

Responsibilities:

• Provide vision and set the direction for the team of talented engineers to motivate them, provide guidance and promote positive culture for the success of the team.
• Own the end to end delivery and timeline of features including design, development and testing.
• Mentor and coach your team members individually with the right balance of direction and support.
• Actively work alongside internal stakeholders to manage and prioritize engineering initiatives, infrastructure changes, maintenance, and new feature requests.

Required Skills:

• BS, MS or PhD in computer science with at least 5+ years of industry experience
• 2+ years managing developers and a proven track record of shipping software, meeting tight deadlines.
• Can constructively review the technical work of others to ensure high quality.
• Excellent written and spoken communication skills.
• Understand and like programming in a language such as Java.
• Must have excellent teamwork and collaborative decision-making skills.
• Mentored reports to grow in their careers.
• Be able to respond and triage production issues.

Bonus Technical Experience:

• Familiar with machine learning tools & concepts, especially with Jupyter notebooks.
• Used streaming frameworks such as Flink or Spark Streaming.
• Know build pipeline and tools like Gradle and Teamcity.

We’re looking for a Staff Software Engineer that will inject new ideas and energy into our Engineering culture. We’re developing cutting edge technology at Signifyd, and we want help in building it and pushing it further. We are looking for a partner in technical design who is passionate about building a world class organization.

We want someone who can code with the best, and design high availability, low latency systems.

Our main tech stack includes: Java, Typescript, Cassandra, ElasticSearch, Redshift, MySQL, Apache Spark, Flink, gRPC, Linux, Docker, Kubernetes, AWS

Requirements:

• Minimum 7+ years of relevant software development experience
• Best in class programming skills across multiple language paradigms
• Ability to understand product requirements and develop innovate solutions across the full technology stack.
• Highly developed problem-solving skills
• Excellent communication skills

Bonus Skills:

• Experience with machine learning technologies.
• Ability to build and maintain CI/CD pipelines.
• Knowledge of big data technologies, especially Flink.
• Experience building large-scale low latency and highly available systems
• Startup experience
• Meaningful contributions to open source projects

Time zone: (GMT-06:00) Central Time +/- 2 hours

Our system infrastructure is 100% cloud based. We practice infrastructure-as-code. Each development team manages their product end to end. We need Infrastructure engineers who can accelerate developer teams, while maintaining low latency and highly available shared infrastructure.

Responsibilities;

• Manage and own shared infrastructure for Engineering including Kubernetes, Teamcity, Jaeger, Gradle, and internal tooling.
• Automate new and existing processes/environment to build, test and deploy software and infrastructure.
• Be subject matter expert in container technologies, networking, and build tooling.
• Security compliance tasks for SOC2 and PCI.
• Be a part of the standard developer on call rotation. (This rotation is Infrastructure specific; all engineers are a part of it.)

About You

• Developer experience is your first priority; you get excited by unlocking other people's ability to produce at high speed.
• You love rolling up your sleeves and helping others.
• You take an engineering first approach to problem solving.
• You understand that iteration is the way to consistently make systems better.
• You know observability into systems is how we can make them reliable.

Core Skills

• 2+ years of Infrastructure engineering experience
• 2+ years of experience developing infrastructure for SaaS products
• Experience working with Kubernetes and Docker
• Strong programming skills in Python is required
• Proficient programming skills in Java or any other high level programming languages preferred

Bonus Skills

• Build technologies such as gradle or bazel, especially with regards to caching and mono repo optimization
• Using AWS.
• Cost optimization of infrastructure in AWS.
• Networking, especially in Kubernetes using a service mesh like Linkerd and ingresses.
• Knowledge of infrastructure tools such as Cloudformation or Terraform.
• Linux administration, performance monitoring and debugging tools.

Our stack: Kubernetes, Java, Python, Terraform, Teamcity, Gradle, Linux

Time zone: (GMT-06:00) Central Time +/- 2 hours