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The Opportunity

Shorthand is a growing company that provides a digital publishing platform to many of the world’s best-known publishers, brands, not-for-profits, and universities. With customers on every continent (except Antarctica!), there’s never been a more exciting time to join Shorthand. Our company has the rare distinction in this era of money-burning startups of being both investor-backed and comfortably profitable.

We set a high bar for quality in our product and services, and as our platform has grown, we’re at the point where we need to grow our QA team further in order to maintain the high expectations that we set for ourselves.

The Role

We tend to do things a little differently at Shorthand. For one thing, we’re a small team that is distributed around the world. We’ll happily take applications from anywhere on the planet but with a few conditions: you must be fluent in English (both written and spoken) and you can be online during Eastern Australian working hours (preferably with a cross-over of at least 3-5 hours per day) to collaborate with the team.

This role reports to the VP of Engineering. You will work closely with the Senior QA Engineer & alongside designers, engineers and product managers responsible for delivering our product.

We are looking for someone who:

• Is passionate about testing and gains deep satisfaction from helping to make products better.
• Has an extremely high bar for quality, knows when to advocate for quality-related issues.
• Has great communication skills and can clearly communicate ideas.
• Can appropriately adapt any testing that they perform to be context relevant.
• Has prior experience with manually testing web applications.
• Is thorough and detail-oriented.
• Can learn fast.
• Enjoys structure.
• Is able to triage a competing set of priorities to obtain an optimal outcome.
• Has experience working in a small business or startup environment.
• Preferably has experience collaborating with diverse, geographically-dispersed teams.

Core Responsibilities:

• Become an active part of the QA team within Shorthand.
• Become an expert in the use of Shorthand.
• Work with the Senior QA Engineer to help grow (and identify areas for additional growth for) all testing-related activities, in addition to identifying any relevant process-related improvements (e.g., through the creation of new references or utilising specific tools).
• Analyse new features for risks, in order to help minimise the number of new bugs.
• Perform functional, integration, regression, post-deployment verification testing.
• Perform cross-browser and cross-device testing.
• Clearly report issues (bugs and UI/UX problems) found in our products, including steps to reproduce those issues.
• Present on testing-related subjects at All Hands and other meetings.
• Assist with creating and updating test documentation and testing-related references that can be followed by you and other members of the team.
• Communicate with the customer support team and customers to suggest temporary solutions to issues.

Qualifications:

• A minimum of 3 years of experience in a manual QA Engineer role or similar.
• General experience in configuring and using testing-related tools.
• Experience with GitHub Issues is desirable.
• A relevant university qualification is a bonus.
• Experience with remote work.

Personality Attributes:

• Loves creative writing, journalism, photography or graphic design.
• You possess a high level of intellectual curiosity and enjoy the discovery process.
• You enjoy developing your testing skills further and enjoy reading and/or blogging about testing in your own time.
• You are a proactive self-starter, who does not need to be told what to do and will be resourceful in order to find solutions to any challenge.
• You thrive in a fast-paced and demanding environment.
• You are collaborative and enjoy working directly with other team members.
• You gain satisfaction from finding problems and happiness when those problems are properly solved.
• You are organised and enjoy structure.

Time zone: (GMT+10:00) Eastern Time - Brisbane

The Opportunity

Shorthand is a growing company that provides a digital publishing platform to many of the world’s best-known publishers, brands, not-for-profits, and universities. With customers on every continent (except Antarctica!), there’s never been a more exciting time to join Shorthand. Our company has the rare distinction in this era of money-burning startups of being both investor-backed and comfortably profitable. We're a small team of geeks with art and heart and a high bar for quality.

To deliver our magic to customers and their audiences, we build software that is scalable, flexible, reliable and as simple as possible but no simpler.

The Role

We tend to do things a little differently at Shorthand. For one thing, we’re a small team distributed around the world. For this role, we will accept applicants from anywhere in Europe or East-Coast USA, but applicants must be fluent in English.

This role will share responsibility for designing, engineering and scaling our storytelling features, systems and services.

We are looking for someone who:

• Is whip-smart, as demonstrated by career achievements and code school or university results.
• Has good knowledge of cloud-based web architectures.
• Has experience programming with JavaScript (and preferably experience or interest in TypeScript, React, Node.js and AWS or equivalent).
• Is familiar with using Git (and preferably GitHub).
• Has experience or knowledge, and a keen interest in CI/CD processes and writing tests.
• Has an extremely high bar for quality.
• Is thorough and detail-oriented.
• Can learn fast.
• Has great communication skills, particularly with respect to writing.
• Gains deep satisfaction from helping to make products better.
• Has experience or interest in working in a small business or startup environment.
• Preferably has experience collaborating with diverse, geographically dispersed teams.

Core Responsibilities:

• Deliver storytelling feature development and contribute to other areas of the product.
• Learn, evolve and improve an existing application/system architecture.
• Review code from other engineers and provide feedback.
• Help secure the environment.
• Contribute to the technical direction of the Shorthand tool.
• Report bugs and write tests.
• Communicate with the customer support team and often directly with customers to suggest solutions to issues.
• Assist in the creation of product documentation when required.

Qualifications:

• A minimum of 1 year of experience in web application development.
• Strong knowledge of JavaScript and the web.
• University qualifications in computer science, or a closely related field, or equivalent career experience or completion of code school courses.

Personality Attributes:

• You are a proactive self-starter who does not need to be told what to do and will be resourceful to find solutions to any challenge.
• You thrive in a fast-paced and demanding environment and possess a high level of intellectual curiosity.
• You are collaborative.
• You find fulfilment in the job itself and happiness in a job well done.

The Opportunity

Shorthand is a growing company that provides a digital publishing platform to many of the world’s best-known publishers, brands, not-for-profits, and universities. With customers on every continent (except Antarctica!), there’s never been a more exciting time to join Shorthand. Our company has a rare distinction in this era of money-burning startups of being comfortably profitable. We're a small team of geeks with art and heart, and a high bar for quality.

We’re introducing a new role for a Senior Software Engineer (Growth). The role will be perfect for an experienced full stack software engineer who has an analytical bent and enjoys working on business, UX, and optimisation problems with a data-driven experimental approach.

The successful candidate will contribute to Shorthand’s Growth function, taking the lead on implementing growth experiments and testing new onboarding flows for our SaaS platform. The objectives of the growth experiments will be to improve the product onboarding experience, website design, and human onboarding touchpoints for maximum user satisfaction and retention.

The role involves a high degree of autonomy and creativity, and will suit somebody who is passionate about learning, metrics, and delivering outstanding user experiences.

Growth at Shorthand is a new function that offers exciting opportunities for affecting change to the core product and its user base, as well as significant opportunities to bring together disparate tools, data and teams across the company. The role will be especially rewarding to candidates who are interested in acquiring broad knowledge on how to successfully grow a product’s user base and scale an early-to-mid stage SaaS business.

The Role

We tend to do things a little differently at Shorthand. For one thing, we’re a small, fully remote team distributed around the world — and have been fully remote for over three years. You’ll be working from home, or from a coworking location of your choice. You’ll be based somewhere in South-East Queensland or a compatible timezone.

As Senior Software Engineer (Growth), you’ll play a critical role in formulating and executing agile yet rigorous growth experiments aimed at improving the onboarding and retention of satisfied users. You’ll work closely with the other members of the Growth team to identify and test key hypotheses. You’ll help put in place the software frameworks and tool integrations needed to:

• carry out split testing and other experiments,
• collect product and marketing analytics, and
• support customer-facing teams with better workflows for sales and marketing activities, onboarding new users and identifying at-risk accounts.

You’ll work cross-functionally with colleagues across the Growth, Product, Engineering, Success, Marketing, and Sales teams, reporting to the VP Growth.

We are looking for someone who:

• Is whip-smart, as demonstrated by career achievements and/or school/university results.
• Is data-driven and analytical.
• Is experienced at implementing product and/or marketing analytics infrastructure, and using analytics platforms to derive, report on, and action key insights.
• Is an SQL wizard, able to bridge the gaps between databases, spreadsheets, and third-party applications.
• Is experienced in system design and system integration.
• Has a wide range of experience and expertise across languages, frameworks and approaches such as JavaScript, TypeScript, ReactJS, NodeJS, and scripting.
• Is an expert in using git.
• Has a high bar for quality, but is not afraid to move quickly when warranted.
• Is thorough and detail-oriented.
• Can learn fast.
• Gains deep satisfaction from helping to make products and processes better.
• Has experience of working in a small business or startup environment.
• Preferably has experience collaborating with diverse, geographically-dispersed teams.

Core Responsibilities:

You’ll be responsible for:

• Helping to formulate growth hypotheses and design growth experiments, alongside the VP Growth and Growth UX Lead;
• Taking the lead on implementing new product flows and features to support exploratory research and in-production product improvements to help make our users more successful;
• Identifying and integrating appropriate toolsets and platforms to assist with:
• executing experiments within Shorthand’s marketing site and storytelling platform;
• analysing key data and automating reporting;
• supporting customer success functions — for example, through reporting of account health and onboarding milestones;
• improving marketing automation flows such as user onboarding journeys and email sequences; and
• improving data flows between disparate systems such as billing, CRM, user onboarding, customer success, analytics and other systems.

Qualifications:

• A minimum of 5 years of experience in software engineering roles.
• A minimum of 3 years of experience in web application development.
• Prior experience with analytics platforms such as Google Analytics, Mixpanel, or Amplitude. Bonus points for experience with customer data platforms such as Segment.
• Prior experience working alongside key stakeholders to model required data and instrument websites and apps for conversion and funnel analytics.
• Prior experience with query languages, analytics and reporting platforms such as SQL, Python/Pandas, R, Google Data Studio and Tableau.
• University qualification in computer science, mathematics or a closely related field, or equivalent career experience.

Personality Attributes:

• You are a proactive self-starter who does not need to be told what to do and will be resourceful in order to find solutions to any challenge.
• You thrive in a fast-paced and demanding environment and possess a high level of intellectual curiosity.
• You are collaborative.
• You find fulfilment in the job itself, and happiness in a job well done.

Time zone: (GMT+11:00) Eastern Time - Melbourne, Sydney

The Opportunity

Shorthand is a growing company that provides a digital publishing platform to many of the world’s best known publishers, brands, not-for-profits, and universities. With customers on every continent (except Antarctica!), there’s never been a more exciting time to join Shorthand. Our company has the rare distinction in this era of money-burning startups of being both investor-backed and comfortably profitable. We're a small team of geeks with art and heart, and a high bar for quality.

To deliver our magic to customers and their audiences, we build software that is scalable, flexible, reliable and as simple as possible but no simpler.

The Role

We tend to do things a little differently at Shorthand. For one thing, we’re a small, fully remote team distributed around the world and have been for over 3 years, meaning we have established systems and processes in place. For this role we’ll happily take applications from anywhere in the United States.

This role will share responsibility for designing, engineering and scaling our backend systems and services.

We are looking for someone who:

• Is whip smart, as demonstrated by career achievements and / or school / college results

• Has good knowledge of cloud-based web architectures.

• Experienced in system design and distributed computing.

• Has a wide range of experience and expertise across languages, frameworks and approaches such as Javascript, Typescript, and ReactJS, NodeJS, scripting, serverless, and microservices.

• Is an expert in using git.

• Has worked with CI/CD processes before (CircleCI/Jenkins preferably).

• Has an extremely high bar for quality.

• Is thorough and detail-oriented.

• Can learn fast.

• Has great communication skills, particularly with respect to writing.

• Gains deep satisfaction from helping to make products better.

• Has experience of working in a small business or startup environment.

• Preferably has experience collaborating with diverse, geographically-dispersed teams.

Core Responsibilities:

• Own backend development and contribute to other areas of the product. 

• Learn, evolve and improve an existing application/system architecture.

• Review code from other engineers and provide feedback.

• Help secure the environment.

• Develop Shorthand app server-side and API functionality to help improve the customer experience. 

• Contribute to the technical direction of the Shorthand tool.

• Report bugs.

• Communicate with the customer support team and customers to suggest solutions to issues.

• Assist in the creation of product documentation when required.

Qualifications:

• A minimum 10 years of experience in Software Engineering roles.

• A minimum 3 years of experience in web application development.

• Thorough knowledge of NodeJS and the web.

• Experience with AWS.

• A university qualification in computer science or a closely related field, or equivalent career experience required.

Personality Attributes: 

• You are a proactive self-starter, who does not need to be told what to do and will be resourceful in order to find solutions to any challenge.

• You thrive in a fast-paced and demanding environment, and possess a high level of intellectual curiosity.

• You are collaborative.

• You find fulfilment in the job itself, and happiness in a job well done.