Smile (CA) company's all remote jobs
We at Smile are on a quest to take the “work” out of work. To do this, we’re on the search for a self-motivated and inquisitive QA Automation Engineer to help delight our customers by finding bugs and crafting an amazing experience for our TextExpander product.
Who you are:
We at Smile are on a quest to help people work smarter, not harder, and to do that, we're searching for a self-motivated Android Frontend Software Engineer to craft an amazing Android experience for our TextExpander product.
Who you are:
You're no stranger to building well-designed, performant, and effective Android applications. Our engineering team will rely on your technical expertise to take our Android development to the next level.
You're comfortable working in a distributed environment with a small and talented team where your efforts to grow professionally are fully supported. You can manage your time well and can communicate and collaborate effectively.
You're a problem solver. When a complex obstacle presents itself, you enjoy finding your way around it with maximum efficiency.
You've got a creative streak. You know what looks good and what doesn't.
If this sounds like you, we encourage you to join our talented, internationally diverse, remote team as we learn, grow, and continually improve.
The job:
You will start by learning from our current team and offerings to become intimately familiar with our codebase. As you improve your understanding of our business logic, you will contribute by updating the wrapping of our core codebase into an Android presentation. You'll also be welcome to contribute features to our core codebase. Leverage your experience to develop Android and common code components that customers of all sizes use every day while establishing best practices for Android development and driving the team and the codebase to a higher level.
Duties:
- Collaborate with a small team of developers, testers, and designers to spec, write, test, and deploy code which brings our frontend to life
- Write frontend code for the TextExpander Android app
- Write frontend code shared amongst a common React-based JavaScript core
- Work with our QA folks to test and validate your work
- Participate in and receive peer code reviews
- Work with other departments (Support, Marketing, Sales, Customer Success) to incorporate their feedback into the Android experience
Required Skills:
- 3+ years of practical experience writing Android apps
- Solid knowledge of Java and JavaScript
- Knowledge of React or a similar framework
- Experience building and debugging in a team development environment
- Excellent communication skills
- Positive attitude, willingness to share with and learn from others
Tech needed for the job:
- High-speed, reliable Internet connection
Skills needed to succeed at Smile:
- Ability to work independently as well as in a team environment
- Self-motivated, and comfortable with little supervision
- Excellent written communication skills
- Comfortable working with a remote team
- Highly detail-oriented
- Adaptable, able to learn and grow
- Reliable, smart, honest, organized, positive, personable (like us!)
Preferred Skills & Experience:
- TypeScript
- React (specifically, ReactDOM in a hybrid app, not React Native)
- C++
- User interface design
- Windows development experience (winapi / win32)
- Automated UI testing
- Visual Studio Code
- Design and implementation of accessible products
- Remote work experience
- Experience with Git source control
- Comfort with Macintosh, Windows, and Chrome operating systems
- College education and/or previous relevant experience
Benefits:
- High level of autonomy in your role
- Motivated and creative teammates
- Flexible schedule
- Work remotely
- Employment benefits:
- Healthcare reimbursement plan (ICHRA plan)
- Paid vacation and sick leave
- 401(k) plan
- Profit sharing plan
- Long-term disability insurance
- Educational assistance plan
- Contract work also negotiable
- Salary: $120-150k
Smile develops productivity software for Mac, Windows, Chrome, iPhone, and iPad. Headquartered in San Francisco, California, Smile is a closely knit, geographically diverse company. We have proudly served our customers for over a decade.
At Smile, we embrace diversity. We strongly encourage underrepresented minorities to apply, even if they're not sure they meet all qualifications.
Smile provides equal employment opportunities (EEO) to all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Job Benefits:
- Healthcare Reimbursement Plan (QSEHRA Plan)
- Paid Vacation and Sick Leave
- 401 (k) plan
- Profit-sharing Plan
- Autonomy in your role
- Remote
- Flexible Schedule
Time zone: (GMT-06:00) Central Time +/- 4 hours
We at Smile are on a quest to take the “work” out of work. To do this we’re on the search for a self-motivated and inquisitive QA Engineer to help delight our customers by finding bugs and crafting an amazing experience for our TextExpander product.
Who you are:
We at Smile are on a quest to take the “work” out of work and to do that we’re on the search for a self-motivated iOS Software Engineer to help develop our software.
Overview:
Bring your passion for crafting an amazing iOS experience to our PDFpen product, with the aim of delighting our customers. You’re no stranger to building well-designed, performant and effective iOS applications. Our engineering team will rely on your technical expertise to take our iOS development to the next level.
You will start by learning from our current team and offerings to become intimately familiar with our codebase. As you improve your understanding of our product family you will contribute by enhancing the iOS product experience, UI, capabilities, and performance to move it to the next level.
Who you are:
You’re comfortable working in a distributed environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well and can communicate and collaborate effectively.
You’re a problem solver. When a complex obstacle presents itself, you enjoy finding your way around it with maximum efficiency.
You’ve got a creative streak. You know what looks good and what doesn’t.
Work with our talented, internationally diverse, remote team as we learn, grow, and continually improve.
What you’ll do:
- Design and further develop our PDFpen experience on iPad and iPhone
- Work with QA to test and validate your work
- Participate in and receive peer code reviews
- Work with other departments (Support, Marketing, Sales, Customer Success) to incorporate their feedback into the iOS experience
Requirements:
- 3+ years of practical experience writing iOS apps (macOS development is beneficial)
- Solid experience with Objective-C, Swift and Xcode
- UI/UX for iOS
- Experience building and debugging in a team development environment
- Excellent communication skills
- Positive attitude, willingness to share with and learn from others
Tech needed for the job:
- High-speed, reliable Internet connection
Skills needed to succeed at Smile:
- Ability to work independently as well as in a team environment
- Self-motivated, and comfortable with little supervision
- Excellent written communication skills
- Comfortable working with a remote team
- Highly detail-oriented
- Adaptable, able to learn and grow
- Reliable, smart, honest, organized, positive, personable (like us!)
Preferred Experience & Skills:
- macOS development
- PDF structure familiarity (PDF junkies welcome!)
- App Store deployment & payment techniques (Mac App Store a plus)
- Design and implementation of accessible products
- Remote work experience
- Experience with Git source control
- College education and/or previous relevant experience
Benefits:
- High level of autonomy in your role
- Motivated and creative teammates
- Flexible schedule
- Work remotely
- Employment benefits:
- Healthcare reimbursement plan (ICHRA plan)
- Paid vacation and sick leave
- 401(k) plan
- Profit-sharing plan
- Long-term disability insurance
- Educational assistance plan
- Contract work also negotiable
- Salary based on experience
Smile develops productivity software for Mac, Windows, Chrome, iPhone, and iPad. Headquartered in San Francisco, California, Smile is a closely knit, geographically diverse company. We have proudly served our customers for over a decade.
At Smile, we embrace diversity. We strongly encourage underrepresented minorities to apply, even if they're not sure they meet all qualifications.
Smile provides equal employment opportunities (EEO) to all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Smile, developer of the B2B SaaS productivity tool TextExpander, has been making people more productive for over 15 years. While returning millions of hours of productive time to our customers, we’ve grown from a 2 person team to a team of more than 30 - all while remaining self-funded and profitable! We’re now looking to grow the team with the skills of a Support Team Lead to carry on Smile’s track record of exceptional support and customer service.
Work with our talented, internationally diverse, remote team as we learn, grow, and continually improve.
What we’re looking for:
Smile is seeking a technically adept, hands-on Technical Support Lead to lead a team of Technical Support Specialists to provide world-class support to our TextExpander and PDFpen users. Your day-to-day work will include working cross-functionally with engineering and sales to solve complex tier 2 technical problems, mentoring your team, and creating processes that set our team, and our customers, up for success.
Who you are:
You love to troubleshoot and solve problems. You won’t stop until you’ve figured out a solution for our customer.
You have patience and you can read between the lines to understand customers who may not know the technical terms to explain their problems.
You’re driven to help customers and “Passion for Customer” isn’t just one of our values, it’s one of yours too!
Leading and mentoring a team comes second nature.
What you’ll be doing:
Team Lead:
- Manage the day-to-day activities of the Customer Support team, including monitoring and mentoring employees
- Monitor the support team’s performance including KPIs and customer feedback so that all interactions align with Smile’s values and history of excellent customer service
- Provide feedback and guidance to support team by way of performance reviews, one on ones, and other meetings as needed
- Create repeatable and predictable processes in alignment with Customer Support department objectives and goals
- Serve as the point of contact between Support, Sales, Engineering, Product, and Marketing teams
- Continually work to optimize the Support team’s performance, accuracy, and efficiency
- Coordinate with Sales team for technical support when needed
- Assist with the Knowledge Base and other supporting and educational materials to ensure that public-facing information is created and edited when necessary
- Train new team members in Support
- Recruit, hire, and train new team members
- Work with Product, Marketing, and Launch Day teams to make product updates and releases smooth
- Track leading customer issues and recommend product changes that optimize & reduce overall support cases and costs
Tier 2 Support:
- Gain an expert understanding of our SaaS applications, TextExpander and PDFpen, to resolve complex client requests. As a leader in the Customer Support department, you will be expected to stay up to date with application enhancements and understand how to translate enhancements into customer value
- Work closely with our Product department to understand our development lifecycle as it pertains to the Customer Support department. Act as a customer advocate for client product features and defects
- Respond to escalated customer service emails, including the following issues:
- problem-solving workarounds
- bug reproduction, clarification, and capture
- crash log capture
- defect investigations
- technical how-tos (comfortable working with JavaScript)
- File bug reports and feature requests in JIRA
- Help manage JIRA (organize, resolve duplicates, highlight high priority issues, etc)
- Update Tier 2 snippets for the Support team
Other duties include:
- Assist with hiring and onboarding process (interviewing, grading projects, etc)
- Assist with advanced webinars and other customer education projects
Requirements:
- At least 1-year previous experience in leading a technical customer support team
- At least 2 years previous experience in a technical customer support role
- Demonstrated experience working with JavaScript
- Strong organizational and prioritization skills
- Strong written and verbal communication skills
- Demonstrated expertise working with macOS, iOS, Windows
- Self-motivated, and comfortable with little supervision
Tech needed for the job:
- High-speed, reliable Internet connection
Skills needed to succeed at Smile:
- Ability to work independently as well as in a team environment
- Self-motivated, and comfortable with little supervision
- Excellent written communication skills
- Comfortable working with a remote team
- Highly detail-oriented
- Adaptable, able to learn and grow
- Reliable, smart, honest, organized, positive, personable (like us!)
Preferred:
- Experience with remote work
- College education
- Familiarity with Smile products
- Experience with Jira
Pluses:
- Experience creating knowledge base tutorials
- Demonstrated experience working with ShellScript
- Demonstrated experience working with AppleScript
Benefits:
- High level of autonomy in your role
- Motivated and creative teammates
- Flexible schedule
- Remote Work
- Employment benefits:
- Healthcare reimbursement plan (ICHRA plan)
- Paid vacation and sick leave
- 401(k) plan
- Profit-sharing plan
- Contract work also negotiable
- Salary based on experience
Smile develops productivity software for Mac, Windows, Chrome, iPhone, and iPad. Headquartered in San Francisco, California, Smile is a closely-knit, geographically diverse company, with roots in the Mac community. We have proudly served our customers for over a decade.
At Smile, we embrace diversity and recognize that we have work to do in that area. We strongly encourage underrepresented minorities to apply, even if they're not sure they meet all qualifications.
Smile provides equal employment opportunities (EEO) to all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.