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Skills: python postgresql restapi celery flask

Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento. Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning.

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Skills: reactjs automation user-interface
Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento. Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning.
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Skills: reactjs node.js python postgresql

About the Integrations team

      • The Engineering Integrations team is the team responsible for bringing all external data into Gorgias. We integrate with both communication channels to bring messages into Gorgias (Gmail, Facebook Messenger...), and ecommerce softwares to bring customer data into Gorgias (Shopify, Magento...).
      • There are currently 8 Full-stack Developers, 1 Back-end Developer, and 1 Engineering Manager in the Integrations team. In the close future we intend to split the team in 3: Channels Integrations, Ecommerce Integrations and Integrations Core.
      • This position is for the Engineering Integrations, Ecommerce sub-team.

Example of current projects:

      • Integrating with Twitter to create tickets from Tweet replies, Direct Messages and mentions in Tweets
      • A Twilio integration to build native phone capabilities into Gorgias
      • Integrating with Instagram Direct Messages

The features we implement allow our customers to have all their data consolidated in one place: Gorgias. They have all their messages from all their communication channels there, and thanks to ecommerce integrations they have all the context around people who contact them, context necessary to understand how to reply to them and what actions to take.

What you will do

    • Maintain existing Ecommerce integrations
    • Add new features for existing integrations
    • Add new E commerce integrations as they are prioritised

Who you are

    • 4+ years of back-end experience
    • 4+ years working with Node.js / Python
    • 4+ years working with Rest Apis
    • 2+ years experience doing front end with a Js framework (React, Meteor, VueJs)
    • Picky about code performance
    • Team player

Nice to have

    • 5+ years working with React / Flask / Celery
    • Knowledgeable about Kubernetes
    • Previous SaaS experience
    • Previous startup experience

Company Perks & Benefits

Skills: kubernetes postgresql google-cloud-platform rabbitmq python
Gorgias helps ecommerce companies transform support from painful to exceptional. Our product creates a unified profile of customers by combining emails, live-chat, and social-media messages with ecommerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using ML.
Apply
Skills: reactjs javascript python postgresql flask
Gorgias helps e-commerce companies deliver excellent customer service at scale. Our product creates a unified profile of customers by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using ML.
Apply