Find Remote Jobs Worldwide & Work From Anywhere

There’s a person we want to work with.

Thing is, we're not talking about someone specific. In fact, that’s the problem. We’re talking about a set of traits and an attitude, which is scarce! We want developers who see things differently; that don't conform to the norm. You’re ready to get the job done, and even surprise us.

There are so many lousy job descriptions for developers in the world, we’re writing down what we’re looking for in hopes that this person (you?) is out there:

• You understand that communication is the biggest responsibility of your job, and the one you’re least likely to get right unless you focus on it
• When you take on a task whether it’s huge and scary or tiny and boring, you’re going to see it through to the best of your ability
• You focus on building and shipping quality software that matters to your users and that matters to the company you’re building it for
• You are confident with a number of programming languages, operating systems and architectures. You probably have one of each you prefer right now, but you’re neither dogmatic nor myopic in your focus on it

TaxJar’s remote-only team of 200+ people is growing quickly. We have an immediate opening for an engineer who wants to join us and help make eCommerce easier for everyone. Our core values:

• We know that we're better together
• We are always learning and growing
• We shape our own destiny
• We build relationships that matter

What we Expect from a Software Engineer (Ruby on Rails / JavaScript):

• Comfortable within a mature Rails codebase and have an openness to JavaScript and Vue.js
• Take an active role in breaking large projects down into deliverable pieces
• Maintain clear and accurate documentation
• Consider the performance impacts of your technical choices
• Participate in architectural decisions and refactors
• Review and test your teammates’ pull requests
• Contribute to and maintain our existing Rspec test suites
• Maintain and update our core SaaS business logic

About you:

• 3+ years experience with Ruby on Rails and a test framework such as RSpec
• 3+ years of experience with backend database skills
• Ability to own development tasks from assignment through to production
• Agile, humble, trustworthy, and a team player
• Rapid learner who thrives in a fast-paced and demanding environment
• Passion for building simple and intuitive solutions for complex problems in e-commerce
• Prior SaaS development, API development or similar app dev experience a plus
• Excellent remote communication (chat, video, email, etc)

Job Benefits:

• medical
• dental
• vision
• flexible vacation

TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 20,000 businesses.

Our core values:

• We do the right thing for our customers.
• We're a team, built on trust.
• We're proud to be remote.
• We're in control of our own destiny.

You will join our Technical Support team within the Customer Services team and help us support and improve the TaxJar product our customers love. You will serve as the first point of contact for our customers and partners seeking technical assistance over the phone or email for the TaxJar application and services. You will perform remote troubleshooting and use targeted questions to provide customers the best solution based on the provided information and knowledge of TaxJar's application.

*This is a full-time remote position available to folks located in the US.

On the Technical Support team you will:

• Solve technical problems for customers on a daily basis. Our support engineers need to be fast learners and get up to speed quickly on our product and integrations.
• Categorize and quickly respond to customer questions and requests via email (we use Help Scout).
• Face debugging issues not only within our own Ruby and PHP codebase but also with the many technologies employed by our customers.
• Onboard NetSuite customers and conduct technical demos
• Participate in extensive debugging and possible custom script writing in a NetSuite environment
• Troubleshoot SmartCalcs API questions, and help customers with WooCommerce plugin and Magento extension questions.
• Track & monitor all customer requests and trending product issues.
• Distill complex issues into underlying causes and work directly with our product development teams to deploy solutions while consistently delivering world-class support.
• Interact with the developers to help identify root causes to bugs and exceptions reported by customers or by our application.

Requirements:

• Proven experience in a technical help desk or customer support role
• Demonstrate an ability to troubleshoot errors in one or all SQL, Ruby and PHP
• General knowledge of JavaScript/SuiteScript (1.0 & 2.0 preferred) and REST APIs
• General knowledge of standard business processes within NetSuite such as order to cash
• Experience supporting open source carts like WooCommerce and Magento
• Highly-skilled in written and verbal communications
• Experience working with a remote team
• Extremely patient...sales tax can be painful and our goal is to ease that pain :-)
• Ability to multitask on various client issues and prioritize issues.
• Approaches success from the customer’s point of view
• You enjoy teaching
• Able to explain complex concepts in easy to understand language
• Interested in understanding the ins-and-outs of sales tax
• Attentive to details, both in communication and in explaining how TaxJar works

You’ll be a great fit on our team if you:

• Only want to work remotely
• Are a PRO at communicating and collaboration
• Highly value working with people you like and respect
• Are accountable
• Are confident in your skills and a solid team player (We’re peers here, no egos please) but also comfortable working asynchronously
• Are hungry to play an impactful role and not afraid to fail

We’re a happy team and we all really love what we do. We've created a space where high-achievers can succeed, but are also safe to fail. We're profitable and focused on growing TaxJar sustainably. We're always learning how to make TaxJar the best place to work for all of us, and not just another tech startup. We’re always looking for an amazing new teammates to come share in the excitement of solving real-world problems with technology.

Benefits:

• Excellent health, vision and dental benefits
• Flexible vacation policy
• 401k Plan
• $1,000 in professional development credit
• Home office stipend
• Equity in a profitable company
• 2x year all-company in person retreats (fully paid for by us of course)
• Mandatory Birthday holiday!
• 12 week paid parental leave
• Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more

We offer all of our employees amazing benefits. Visit www.TaxJar.com/jobs for a full list of our benefits and to learn more about how we work and what we stand for.

If you're not the perfect fit for this position, but you know someone who is, we'll pay you $1,000 if you refer us to the person we hire.

Job Benefits:

• medical
• dental
• vision
• flexible vacation

TaxJar is a human-first company.

People are accepted and free to be who they are.

We embrace that diversity, equity, inclusion and belonging are essential sources of creativity and innovation that bring a richness of thinking and experience to the work that is celebrated at TaxJar. Simply put, we care. We will always put people - our team and our customers - first, by supporting our people to do their best work building products our customers love.

Our formula is simple. We believe we have an elevated level of responsibility in everything we do. This means we empower our team to do the right thing for each other and for our customers, and we do the right thing, even when it's harder. We’ve built a team based on trust, that endeavors to maximize our team members’ individual talents so our workplace creates a sense of meaning and belonging for everyone.

Read our 2020 Diversity, Equity, Inclusion and Belonging report here.

Our core values:

• We do the right thing for our customers
• We're a team, built on trust
• We're proud to be remote
• We're in control of our own destiny

*Please note that we are not able to sponsor any type of international visa at this time. This is a full-time remote position based in the US only.

TaxJar’s remote-only team of 160+ people is growing quickly. We have an immediate opening for a Technical Product Manager who wants to make e-commerce easier for small and medium businesses.

Our team’s focus is to create world-class experiences for our customers. We pride ourselves in rethinking established paradigms and bringing creative solutions into existence in the tax compliance space. We are looking for a Technical Product Manager to drive the technical strategy of our Sales Tax Platform.  On our team you will have the opportunity to shape our product strategy and roadmap as well as helping ensure each feature launch is a success. Working with our senior team leaders at TaxJar you will be right in the middle of making eCommerce easier for everyone.

As a Technical Product Manager for TaxJar you will:

• Drive product development through the entire development cycle, from conceptualization, design and development, through to launch and ongoing support in a fast-paced, agile environment
• Analyze data to help make better product decisions and always be fine tuning our product strategy and roadmap 
• Balance business needs versus technical decisions and constraints
• Manage, maintain and communicate the product roadmap to the company
• Organize and adhere to release plans and work cross functionally to ensure everyone is on-track to reach their assigned goals
• Advocate for internal and external customers in new initiatives, features, etc.
• Bring new perspectives on how we can improve our product to better serve our customers, while ensuring we stay true to our focus, core values and mission
• Be comfortable with ambiguity, have strong attention to detail, and be excited to work in a fully-distributed environment with multiple teams

Requirements:

• 5+ years of experience in product management
• Built APIs, products, and complex systems at scale
• Experience developing/working on integrations, or platforms
• Data driven, with strong problem framing and analytical skills. You must be able to properly frame and size complex problems, then break them down into actionable steps
• Strong interpersonal skills; you will need to develop strong relationships with developers, customer success, sales and marketing team members, and partners.
• Self-directed, self-motivated, and an evangelizer of action within the organization 
• Superior attention to detail, with strong process and writing skills
• Excel at communicating with the team remotely (Basecamp, chat, zoom, email, etc)
• A computer science, or software engineering experience is a plus

You’ll be a great fit on our team if you:

• Only want to work remotely
• Are a PRO at communicating and collaboration
• Are accountable
• Are confident in your skills and a solid team player (We’re peers here, no egos please) but also comfortable working asynchronously
• Are hungry to play an impactful role and not afraid to fail

We’re a happy team and we all really love what we do. We've created a space where high-achievers can succeed, but are also safe to fail. We're profitable and focused on growing TaxJar sustainably. We're always learning how to make TaxJar the best place to work for all of us, and not just another tech startup. We’re always looking for amazing new teammates to come share in the excitement of solving real-world problems with technology.

Benefits:

• Excellent health, vision and dental benefits
• Flexible vacation policy
• 401k Plan
• Home office stipend
• Equity in a profitable company
• 2x year all-company in person retreats (fully paid for by us of course)
• Mandatory Birthday holiday!
• 12 week paid parental leave
• Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more

We offer all of our employees amazing benefits. Visit www.TaxJar.com/jobs for a full list of our benefits and to learn more about how we work and what we stand for.

Job Benefits:

• medical
• dental
• vision
• flexible vacation

There’s a person we want to work with.

Thing is, we're not talking about someone specific. In fact, that’s the problem. We’re talking about a set of traits and an attitude, which is scarce! We want developers who see things differently; that don't conform to the norm. You’re ready to get the job done, and even surprise us. 

There are so many lousy job descriptions for engineers in the world, we’re writing down what we’re looking for in hopes that this person (you?) is out there:

• You understand that communication is the biggest responsibility of your job, and the one you’re least likely to get right unless you focus on it 
• When you take on a task whether it’s huge and scary or tiny and boring, you’re going to see it through to the best of your ability
• You’ve experimented with and survived many different types of development and project methodologies, which has left you with a healthy appreciation for what works
• You focus on building and shipping software that matters to your users and that matters to the company you’re building it for

What we expect from our NetSuite Software Engineer:

• Build out exciting new features in our NetSuite integration
• Onboard NetSuite customers and conduct technical demos
• Iterate onboarding and UX for NetSuite customers
• Improve integration performance for high volume accounts
• Improve our development and deployment processes for NetSuite
• Review and test your teammates’ pull requests
• Assist the Customer Success team with highly technical issues

About you:

• 2+ years professional development experience with NetSuite via SuiteScript (1.0 & 2.0)
• General knowledge of JavaScript and REST APIs
• General knowledge of standard business processes within NetSuite such as order to cash
• Experience with SuiteCloud Development Framework (SDF) preferred
• Experience with SuiteCommerce Advanced preferred
• Familiarity with connectors such as Celigo, FarApp, MuleSoft, Boomi, and other iPaaS software preferred
• Write code that is maintainable, readable, and follows standards / best practices
• Accountable for the code you deliver to production
• Manage development tasks from assignment through to production
• Rapid learner who thrives in a fast-paced and demanding environment
• Passion for building simple and intuitive solutions for complex problems in ERP / eCommerce
• Have remote communication down pat  (chat, video, email, etc)

Please note that we are not able to sponsor any type of international visa at this time.

At TaxJar,  we believe a diverse team creates better solutions for our customers.  Read our Diversity statement below:

TaxJar is a human-first company. 

People are accepted and free to be who they are.

We embrace that diversity, equity, inclusion and belonging are essential sources of creativity and innovation that bring a richness of thinking and experience to the work that is celebrated at TaxJar. Simply put, we care. We will always put people - our team and our customers - first, by supporting our people to do their best work building products our customers love. 

Our formula is simple. We believe we have an elevated level of responsibility in everything we do. This means we empower our team to do the right thing for each other and for our customers, and we do the right thing, even when it's harder. We’ve built a team based on trust, that endeavors to maximize our team members’ individual talents so our workplace creates a sense of meaning and belonging for everyone.

TaxJar’s 2020 Diversity, Equity, Inclusion and Belonging report here.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at candidateexperience@taxjar.com

Benefits:

• Excellent health, vision and dental benefits
• Flexible vacation policy
• 401k Plan
• Home office stipend
• Equity in a profitable company
• 2x year all-company in person retreats (fully paid for by us of course)
• Mandatory Birthday holiday!
• 12 week paid maternity/ 6 week paid paternity leave
• Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more

Please visit www.TaxJar.com/jobs for a full list of our amazing benefits for full-time employees, and to learn more about our values and how we work. You can learn more about our hiring process here.

Job Benefits:

• medical
• dental
• vision
• flexible vacation

There’s a person we want to work with.

Thing is, we're not talking about someone specific. In fact, that’s the problem. We’re talking about a set of traits and an attitude, which is scarce! We want developers who see things differently; that don't conform to the norm. You’re ready to get the job done, and even surprise us. 

There are so many lousy job descriptions for engineers in the world, we’re writing down what we’re looking for in hopes that this person (you?) is out there:

• You understand that communication is the biggest responsibility of your job, and the one you’re least likely to get right unless you focus on it 
• When you take on a task whether it’s huge and scary or tiny and boring, you’re going to see it through to the best of your ability
• You focus on building and shipping software that matters to your users and that matters to the company you’re building it for

• You are confident with a number of programming languages, operating systems, and architectures. You probably have one of each you prefer right now, but you’re neither dogmatic nor myopic in your focus on it

What we expect from our Integration Software Engineer:

• Build out exciting new features in our integrations for Acumatica, NetSuite, Salesforce, QuickBooks, and more
• Create new integrations from scratch on modern ERP and accounting platforms
• Improve integration performance for high volume businesses
• Improve our development and deployment processes for integrations
• Review and test your teammates’ pull requests
• Assist the Customer Success team with highly technical issues

About you:

• You’re excited to build extensions, plugins, and apps on a variety of new platforms and languages
• Professional development experience building integrations for either Acumatica, NetSuite, Salesforce, QuickBooks, Dynamics, SAP, or another ERP / accounting system
• Strong understanding of a programming language used to build integrations for one of the platforms above such as C# / .NET , Apex, JS, PHP, SuiteScript, etc
• General knowledge of JavaScript and REST APIs
• General knowledge of standard business processes within an ERP system such as order to cash
• Familiarity with connectors such as Celigo, FarApp, MuleSoft, Boomi, and other iPaaS software preferred
• Write code that is maintainable, readable, and follows standards / best practices
• Accountable for the code you deliver to production
• Manage development tasks from assignment through to production
• Rapid learner who thrives in a fast-paced and demanding environment
• Passion for building simple and intuitive solutions for complex problems in ERP / accounting / eCommerce
• Have remote communication down pat  (chat, video, email, etc)

At TaxJar,  we believe a diverse team creates better solutions for our customers.  Read our Diversity statement below:

TaxJar is a human-first company. 

People are accepted and free to be who they are.

We embrace that diversity, equity, inclusion and belonging are essential sources of creativity and innovation that bring a richness of thinking and experience to the work that is celebrated at TaxJar. Simply put, we care. We will always put people - our team and our customers - first, by supporting our people to do their best work building products our customers love. 

Our formula is simple. We believe we have an elevated level of responsibility in everything we do. This means we empower our team to do the right thing for each other and for our customers, and we do the right thing, even when it's harder. We’ve built a team based on trust, that endeavors to maximize our team members’ individual talents so our workplace creates a sense of meaning and belonging for everyone.

TaxJar’s 2020 Diversity, Equity, Inclusion and Belonging report here.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at candidateexperience@taxjar.com

Job Benefits:

• medical
• dental
• vision
• flexible vacation