SOCi company's all remote jobs
About Us
SOCi is one of the fastest growing technology companies in the country, ranking in the top tier of Inc 5000's Fastest Growing Companies in America list for the last 4 years in a row. The builder of an award-winning enterprise SaaS marketing platform, and one of Forbes' Best Startup Employers, SOCi boasts hundreds of the world's largest brands as its customers, supporting millions of their local locations. The SOCi platform specifically solves complicated marketing and workflow problems for national and global multi-location brands that want to scale and optimize their presence across search, social, reviews, listening, ads, bots, and more. As the largest localized marketing platform in the world, SOCi makes the impossible possible by enabling top brands and their locations to strengthen and scale their digital presence across limitless locations.
Our accolades include:
- Recently closed a Series D investment round of $80 million, led by JMI Equity
- 4x honoree on Inc. 5000 Fastest Growing Companies in America
- 2x honoree on Financial Times' Fastest Growing Companies
- 3x CEO Finalist for Ernst & Young's Entrepreneur of the Year award
- Winner of the MarTech Breakthrough Award for Best Overall Social Media Management Platform
- #1 Rank by Entrepreneur magazine's Top Marketing Providers for Franchises, three years in a row
- Front Runner for Gartner award in Reputation Management & Brand Management
- 2021 Honoree on Forbes America's Best Startup Employers
*** This is a fully remote position; international applicants welcome!
Full Stack Web Developer
- As a member of an Empowered Product Team, you'll be accountable for deeply understanding the customer's problem, actively contributing to ideating on the solutions and measuring your impact through the results on our customers, not code written. You and your team will be responsible for creating the functional and technical specs and determining estimates to present to management.
- A Product Team consists of 2 mobs (each mob consists of 3 engineers), an Engineering Manager (EM), a UX designer, and a Product Manager (PM). You'll be "mob programming" with the other engineers, in real-time over Zoom throughout the day, while ad-hoc collaborating with your EM, UX designer, and PM, as needed.
- This position is fully remote, our teams are distributed across four continents. You'll be expected to have 6 hours of overlap with your team within the ~6am...~4pm PST (ñ2) window (varies by team).
- You'll be deploying incremental slices of progress to production daily or even multiple times throughout the day; the only measure of progress is delivery of customer value to production.
Requirements
- 7+ years experience in building complex software systems
- Deep understanding of object-oriented programming, ability to articulate the pros and cons of inheritance vs composition, discuss common design patterns, their applications and common mistakes when using them.
- Deep understanding of relational database systems (MySQL, Postgres), including normalization (pros, cons), indexing strategies for large databases (100s millions of rows), and query optimization strategies (and common pitfalls).
- Demonstrated track record of being able to balance making the right architectural decisions while moving fast do deliver customer value; can show examples of prior architectures built, articulate the tradeoffs and reasons for them.
- Solid programming skills in a couple of languages (.Net C#, JavaScript, PHP, Go, NodeJS).
- Understanding of modern cloud technologies (AWS, GCP) and ability to use them to solve common technology problems in a simple and quick way.
- Basic understanding of micro-services and service-oriented architectures, and the benefits and tradeoffs of monolith vs SOA, single-tenant vs multi-tenant systems.
- High-level awareness of available ML technologies, ability to recognize their application in solving common business problems.
- High-level awareness of basic visual and user experience principles (recognize obviously ugly and/or unusable experiences), and corresponding CSS skills to remedy them, in partnership with a UX designer.
Why you'll love it here
- Fully remote, diverse international team
- An extremely talented group of engineers and tech leads to learn from
- Work directly with product and technology executives
- Active career coaching and professional development to keep you growing
- Learning budget (books, online courses)
- Directly see the impact of your work by working closely with customers and help build the fastest-growing mar-tech platform for top brands
What's SOCi's culture like?
SOCi stands for Selfless, Overachievers, Customer Centric, and Innovative. We strive to be in service to each other, consider learning as Job #1. We are life-long learners and care to grow the company just as much as we care to grow each other. We obsess over the customer problems such that we can deliver the most valuable solutions to them. We hold each other accountable, are candid in our feedback, and expect you to do the same. It's okay to make mistakes, it's not okay to not learn from them. We partner strongly across departments and function, as we know it'll take a village to succeed. One team, one dream.
SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
About SOCi
SOCi is an award-winning all-in-one local marketing platform built specifically for "next-level" multi-location marketers. Our customers include top brands and influencers like Ace Hardware, Sport Clips, and Anytime Fitness who have the impossible challenge of managing their digital presence across hundreds and thousands of locations. The SOCi platform empowers local management of the entire customer journey across multiple mediums including local business listings, social, reviews, listening, ads, bots, and more. As the central command for multi-location marketers, SOCi makes the impossible possible by enabling top brands and their locations to strengthen and scale their digital presence across limitless local search and social pages while protecting what matters most, their reputation.
*** This is a fully remote position; international applicants welcome!
Full Stack Web Developer
- As a member of an Empowered Product Team, you'll be accountable for deeply understanding the customer's problem, actively contributing to ideating on the solutions and measuring your impact through the results on our customers, not code written. You and your team will be responsible for creating the functional and technical specs and determining estimates to present to management.
- A Product Team consists of 2 mobs (each mob consists of 3 engineers), an Engineering Manager (EM), a UX designer, and a Product Manager (PM). You'll be "mob programming" with the other engineers, in real-time over Zoom throughout the day, while ad-hoc collaborating with your EM, UX designer, and PM, as needed.
- This position is fully remote, our teams are distributed across four continents. You'll be expected to have 6 hours of overlap with your team within the ~6am...~4pm PST (ñ2) window (varies by team).
- You'll be deploying incremental slices of progress to production daily or even multiple times throughout the day; the only measure of progress is delivery of customer value to production.
Requirements
- 7+ years experience in building complex software systems
- Deep understanding of object-oriented programming, ability to articulate the pros and cons of inheritance vs composition, discuss common design patterns, their applications and common mistakes when using them.
- Deep understanding of relational database systems (MySQL, Postgres), including normalization (pros, cons), indexing strategies for large databases (100s millions of rows), and query optimization strategies (and common pitfalls).
- Demonstrated track record of being able to balance making the right architectural decisions while moving fast do deliver customer value; can show examples of prior architectures built, articulate the tradeoffs and reasons for them.
- Solid programming skills in a couple of languages (JS, PHP preferred, but not required).
- Understanding of modern cloud technologies (AWS, GCP) and ability to use them to solve common technology problems in a simple and quick way.
- Basic understanding of micro-services and service-oriented architectures, and the benefits and tradeoffs of monolith vs SOA, single-tenant vs multi-tenant systems.
- High-level awareness of available ML technologies, ability to recognize their application in solving common business problems.
- High-level awareness of basic visual and user experience principles (recognize obviously ugly and/or unusable experiences), and corresponding CSS skills to remedy them, in partnership with a UX designer.
Why you'll love it here
- Fully remote, diverse international team
- An extremely talented group of engineers and tech leads to learn from
- Work directly with product and technology executives
- Active career coaching and professional development to keep you growing
- Learning budget (books, online courses)
- Directly see the impact of your work by working closely with customers and help build the fastest-growing mar-tech platform for top brands
What's SOCi's culture like?
SOCi stands for Selfless, Overachievers, Customer Centric, and Innovative. We strive to be in service to each other, consider learning as Job #1. We are life-long learners and care to grow the company just as much as we care to grow each other. We obsess over the customer problems such that we can deliver the most valuable solutions to them. We hold each other accountable, are candid in our feedback, and expect you to do the same. It's okay to make mistakes, it's not okay to not learn from them. We partner strongly across departments and function, as we know it'll take a village to succeed. One team, one dream.
SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
VP of Engineering (Remote)
As an engineering leader in SOCi, you will work with your counterparts in Product Management and Design to deliver valuable products to our customers. You create a culture of learning, exploration, customer-centricity and proactive problem-solving.
You ensure that every member of your team is partnering strongly with their respective counterparts in Product and Design, to form cross-functional Empowered Product Teams. You understand the difference between mercenary and missionary engineering teams, and set the direction to ensure the latter is happening. You've learned about the costs of top-down, command-and-control leadership and abhor it, instead aspiring to be a Servant Leader. You know how to create a sense of purpose and drive in the organization. You value learning above everything else, and expect that from your teams. You quickly recognize waste and inefficiencies and eliminate them on sight.
Strong technical background, as well as deep understanding of modern product management (Marty Cagan, Dan Olsen etc school of thought) and modern software development (Tom & Mary Poppendieck, Woody Zuil, Allen Holub, etc) practices will be critical to your success. You are able to speak both with engineers as well as product managers and designers in their own language and build trust, credibility and joint success in delivering valuable customer outcomes.
Being responsible for your team, you take a strong interest in their growth and career development - you are keenly aware that investing in people is the key to great technology and products. You do so through mentoring, guidance, servant leadership and radical candor.
Requirements
- 10+ years in hands-on engineering roles (4+ in senior / principal level)
- 5+ years in developing enterprise grade SaaS platforms
- Solid understanding of AWS Well-Architected Framework, modern devops practices (devops maturity framework), microservice architectures, and scaling enterprise SaaS platforms
- Solid understanding of OOP, relational database design, functional programming, and PHP/JS/MySQL
- Experienced in Mob Programming with a track record of successful facilitation
- Solid understanding of Lean ("Lean Software Development" [Poppendieck], "Goal" [Goldratt])
- Deep understanding modern Product Management techniques ("Inspired" & "Empowered" [Cagan], "Lean Product Playbook" [Olsen], etc)
- Skilled in giving feedback, creating accountability and building trust ("Crucial Accountability" [Patterson], "Radical Candor" [Scott], "Speed of Trust" [Covey], etc)
- Deep understanding of creating and facilitating learning organizations ("Fifth Discipline" [Senge])
- Demonstrated track record of partnership with product management and product designers
About Us
SOCi is an award-winning all-in-one local marketing platform built specifically for "next-level" multi-location marketers. Our customers include top brands and influencers like Ace Hardware, Sport Clips, and Anytime Fitness who have the impossible challenge of managing their digital presence across hundreds and thousands of locations. The SOCi platform empowers local management of the entire customer journey across multiple mediums including local business listings, social, reviews, listening, ads, bots, and more. As the central command for multi-location marketers, SOCi makes the impossible possible by enabling top brands and their locations to strengthen and scale their digital presence across limitless local search and social pages while protecting what matters most, their reputation.
Our accolades include:
- Inc. 5000 honoree three years in a row for Fastest Growing Companies in America
- Entrepreneur magazine's #1 Marketing Provider for Franchises, and top provider three years in a row
- Front Runner for Gartner's SoftwareAdvice.com in Reputation Management
- Top 100 rank on Financial Times The Americas' Fastest Growing Companies 2020
What's SOCi's culture like?
SOCi stands for Selfless, Overachievers, Customer Centric, and Innovative. We strive to be in service to each other, consider learning as Job #1, and obsess over the customer problems such that we can deliver most valuable solutions to them. We hold each other accountable, are candid in our feedback, and expect you to do the same. It's okay to make mistakes, it's not okay to not learn from them. We partner strongly across departments and function, as we know it'll take a village to succeed. One team, one dream.
SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
About SOCi
SOCi is an award-winning all-in-one local marketing platform built specifically for "next-level" multi-location marketers. Our customers include top brands and influencers like Ace Hardware, Sport Clips, and Anytime Fitness who have the impossible challenge of managing their digital presence across hundreds and thousands of locations. The SOCi platform empowers local management of the entire customer journey across multiple mediums including local business listings, social, reviews, listening, ads, bots, and more. As the central command for multi-location marketers, SOCi makes the impossible possible by enabling top brands and their locations to strengthen and scale their digital presence across limitless local search and social pages while protecting what matters most, their reputation.
*** This is a fully remote position; international applicants welcome!
Full Stack Web Developer
- As a member of an Empowered Product Team, you'll be accountable for deeply understanding the customer's problem, actively contributing to ideating on the solutions and measuring your impact through the results on our customers, not code written. There are no "specs" or top-down management here.
- A team consists of 2 other engineers, a UX designer and a product manager. You'll be "mob programming" with the other engineers, in real-time over Zoom throughout the day, while ad-hoc collaborating with the product manager and UX designer as needed.
- This position is fully remote, our teams are distributed across four continents. You'll be expected to observe ~6am...~4pm PST (ñ2) working hours (varies by team).
- You'll be deploying incremental slices of progress to production daily or even multiple times throughout the day; the only measure of progress is delivery of customer value to production.
Requirements
- 7+ years experience in building complex software systems
- Deep understanding of object-oriented programming, ability to articulate the pros and cons of inheritance vs composition, discuss common design patterns, their applications and common mistakes when using them
- Deep understanding of relational database systems (MySQL, Postgres), including normalization (pros, cons), indexing strategies for large databases (100s millions of rows), and query optimization strategies (and common pitfalls)
- Demonstrated track record of being able to balance making the right architectural decisions while moving fast do deliver customer value; can show examples of prior architectures built, articulate the tradeoffs and reasons for them
- Solid core programming skills in a couple of languages (JS, PHP preferred, but not required)
Why you'll love it here
- Fully remote, diverse international team
- An extremely talented group of engineers and tech leads to learn from
- Work directly with product and technology executives
- Active career coaching and professional development to keep you growing
- Learning budget (books, online courses)
- Directly see the impact of your work by working closely with customers and help build the fastest-growing mar-tech platform for top brands
What's SOCi's culture like?
SOCi stands for Selfless, Overachievers, Customer Centric, and Innovative. We strive to be in service to each other, consider learning as Job #1, and obsess over the customer problems such that we can deliver most valuable solutions to them. We hold each other accountable, are candid in our feedback, and expect you to do the same. It's okay to make mistakes, it's not okay to not learn from them. We partner strongly across departments and function, as we know it'll take a village to succeed. One team, one dream.
SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
About Us:
SOCi is a leading all-in-one marketing platform built specifically for "next-level" multi-location marketers. Our customers include top brands and influencers like Ace Hardware, Sport Clips, and Anytime Fitness who have the impossible challenge of managing their digital presence across 100s or 1000s of locations. SOCi's platform makes the impossible, possible by enabling top brands and their locations to strengthen and scale their digital presence across hundreds and thousands of local search and social pages while protecting what matters most, their reputation.
Our accolades include:
- Inc. 5000 honoree three years in a row for Fastest Growing Companies in America
- Entrepreneur magazine's #1 Marketing Provider for Franchises, and top provider three years in a row
- Front Runner for Gartner'sSoftwareAdvice.com in Reputation Management
- Top 100 rank on Financial Times The Americas' Fastest Growing Companies 2020
About The Job:
Our product teams are composed of a product manager, designer and mob (several engineers + tech lead) to be best equipped to solve difficult customer problems in ways that work for the business.
As a product manager within this team, you'll be accountable for valuable and viable solutions, and will collaborate with design and engineering to ensure their usability and feasibility. You will bring a deep knowledge of our customers, how they use the product and what constraints exist within SOCi teams' so that the team is making the best decisions possible. You will stay abreast of the latest competitor and industry trends and ensure our product is always winning in the market.
We are looking for product managers who understand the importance of collaborating and leveraging the ideas of designers and engineers to deliver effective and valuable products that our customers love. You will be accountable for results and not simply shipping a solution. If you're not afraid of signing up for results, even when this means you have to work through others to achieve them, this role is for you.
This job, as with the other roles on the product team, is an individual contributor role. You will need to be able to influence your teammates, as well as colleagues, stakeholders, and key executives, through your use of data and logic.
Necessary Qualifications:
- Bachelor's degree or equivalent practical experience.
- Demonstrated understanding of the techniques and methods of modern product discovery and product delivery.
- 2 years working on technology-powered products as either a product manager, product designer, engineer, data analyst, data scientist, or user researcher.
- Demonstrated ability to learn multiple functional areas of business - engineering, design, finance, sales, or marketing.
- Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative.
- Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship.
- A background in MarTech a plus
What's SOCi's culture like?
Led by a team of industry experts, SOCi is leading the pack in Social Media and Reputation Management. Our passionate team of SOCialites work at convenient locations in both San Diego, CA and Austin, TX. We offer flexible PTO, comprehensive health & benefits packages and 401k (amongst many other perks). Every new team member is equipped with a MacBook laptop, tech accessories & SOCi swag. We are a fast-paced, agile environment where thought leadership and input is encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you.
SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
About Us:
SOCi is the leading social media and reputation management platform built to address the complex needs of multi-location enterprise companies. An award-winning leader in the industry, SOCi has pioneered more than a dozen unique marketing tools to help multi-location brands oversee, maintain, and protect their brand at the national level, while simultaneously scaling presence across hundreds, sometimes thousands, of local pages.
Our accolades include:
- Inc. 500 honoree two years in a row (2018 and 2019) for Fastest Growing Companies in America
- Entrepreneur magazine, Top 10 Marketing Provider for Franchise two years in a row
- Local Visionary Award for "Best Social Media Solution for Multi-Location Retailers"
- Business Review's Top 10 Start-Up's to Watch
About the Role:
- Work cross-functionally to gather key platform and customer insights/feedback for the Product Development team and leadership
- Aggregate and analyze customer issues using internal tools, customer surveys, and queries of all available data sources to gather user insights
- Work with product development to influence and shape the product strategy and roadmap, drive change for key issues, and prioritize product change requests based on issue volume, customers impacted, revenue impact, and other relevant metrics
- Deep understanding of how to leverage data and how to manipulate and extract value from it to have an impactful effect
- Genuinely passionate about technology and the tools at your disposal, with a desire to discover every facet of all tools used and the ability to optimize their use
- Attention to detail is key. You have the ability to catch catch flaws and find multiple ways to test resolutions
- We are a learn, teach organization. You love to learn and impart your knowledge on your colleagues
- Observe data flows to get a holistic picture of Product Management in its entirety
About you:
You must have:
- 4+ years of experience in one or more of the following areas: Program Management, Product Management, Project Management, Product Marketing or Customer Support
- Must be well versed in MySQL
- Experience in gathering business insights and identifying trends from data, including a combination of data from multiple sources
- Experience with cross-functional collaboration and negotiation
Ideally, you have:
- Experience with consumer-facing platforms
What's SOCi's culture like?
Led by a team of industry experts, SOCi is leading the pack in Social Media and Reputation Management. Our passionate team of SOCialites work at convenient locations in both San Diego, CA and Austin, TX. We offer flexible PTO, comprehensive health & benefits packages and 401k (amongst many other perks). Every new team member is equipped with a MacBook laptop, tech accessories & SOCi swag. We are a fast-paced, agile environment where thought leadership and input is encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you.
SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
About SOCi
SOCi is an award-winning all-in-one local marketing platform built specifically for "next-level" multi-location marketers. Our customers include top brands and influencers like Ace Hardware, Sport Clips, and Anytime Fitness who have the impossible challenge of managing their digital presence across hundreds and thousands of locations. The SOCi platform empowers local management of the entire customer journey across multiple mediums including local business listings, social, reviews, listening, ads, bots, and more. As the central command for multi-location marketers, SOCi makes the impossible possible by enabling top brands and their locations to strengthen and scale their digital presence across limitless local search and social pages while protecting what matters most, their reputation.
*** This is a fully remote position; international applicants welcome!
Full Stack Web Developer
- As a member of an Empowered Product Team, you'll be accountable for deeply understanding the customer's problem, actively contributing to ideating on the solutions and measuring your impact through the results on our customers, not code written. There are no "specs" or top-down management here.
- A team consists of 2 other engineers, a UX designer and a product manager. You'll be "mob programming" with the other engineers, in real-time over Zoom throughout the day, while ad-hoc collaborating with the product manager and UX designer as needed.
- This position is fully remote, our teams are distributed across four continents. You'll be expected to observe ~6am...~4pm PST (ñ2) working hours (varies by team).
- You'll be deploying incremental slices of progress to production daily or even multiple times throughout the day; the only measure of progress is delivery of customer value to production.
Requirements
- 7+ years experience in building complex software systems
- Deep understanding of object-oriented programming, ability to articulate the pros and cons of inheritance vs composition, discuss common design patterns, their applications and common mistakes when using them
- Deep understanding of relational database systems (MySQL, Postgres), including normalization (pros, cons), indexing strategies for large databases (100s millions of rows), and query optimization strategies (and common pitfalls)
- Demonstrated track record of being able to balance making the right architectural decisions while moving fast do deliver customer value; can show examples of prior architectures built, articulate the tradeoffs and reasons for them
- Solid core programming skills in a couple of languages (JS, PHP preferred, but not required)
- Understanding of modern AWS tools, and ability to use them to solve common technology problems
- Basic understanding of micro-services and service-oriented architectures, and the benefits and tradeoffs of monolith vs SOA, single-tenant vs multi-tenant systems
- High-level awareness of available ML technologies, ability to recognize their application in solving common business problems
- High-level awareness of basic visual and user experience principles (recognize obviously ugly and/or unusable experiences), and corresponding CSS skills to remedy them, in partnership with a designer team member
Why you'll love it here
- Fully remote, diverse international team
- An extremely talented group of engineers and tech leads to learn from
- Work directly with product and technology executives
- Active career coaching and professional development to keep you growing
- Learning budget (books, online courses)
- Directly see the impact of your work by working closely with customers and help build the fastest-growing mar-tech platform for top brands
What's SOCi's culture like?
SOCi stands for Selfless, Overachievers, Customer Centric, and Innovative. We strive to be in service to each other, consider learning as Job #1, and obsess over the customer problems such that we can deliver most valuable solutions to them. We hold each other accountable, are candid in our feedback, and expect you to do the same. It's okay to make mistakes, it's not okay to not learn from them. We partner strongly across departments and function, as we know it'll take a village to succeed. One team, one dream.
SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
About SOCi
SOCi is an award-winning all-in-one local marketing platform built specifically for "next-level" multi-location marketers. Our customers include top brands and influencers like Ace Hardware, Sport Clips, and Anytime Fitness who have the impossible challenge of managing their digital presence across hundreds and thousands of locations. The SOCi platform empowers local management of the entire customer journey across multiple mediums including local business listings, social, reviews, listening, ads, bots, and more. As the central command for multi-location marketers, SOCi makes the impossible possible by enabling top brands and their locations to strengthen and scale their digital presence across limitless local search and social pages while protecting what matters most, their reputation.
*** This is a fully remote position; international applicants welcome!
Full Stack Web Developer
- As a member of an Empowered Product Team, you'll be accountable for deeply understanding the customer's problem, actively contributing to ideating on the solutions and measuring your impact through the results on our customers, not code written. There are no "specs" or top-down management here.
- A team consists of 2 other engineers, a UX designer and a product manager. You'll be "mob programming" with the other engineers, in real-time over Zoom throughout the day, while ad-hoc collaborating with the product manager and UX designer as needed.
- This position is fully remote, our teams are distributed across four continents. You'll be expected to observe ~6am...~4pm PST (ñ2) working hours (varies by team).
- You'll be deploying incremental slices of progress to production daily or even multiple times throughout the day; the only measure of progress is delivery of customer value to production.
Requirements
- 7+ years experience in building complex software systems
- Deep understanding of object-oriented programming, ability to articulate the pros and cons of inheritance vs composition, discuss common design patterns, their applications and common mistakes when using them
- Deep understanding of relational database systems (MySQL, Postgres), including normalization (pros, cons), indexing strategies for large databases (100s millions of rows), and query optimization strategies (and common pitfalls)
- Demonstrated track record of being able to balance making the right architectural decisions while moving fast do deliver customer value; can show examples of prior architectures built, articulate the tradeoffs and reasons for them
- Solid core programming skills in a couple of languages (JS, PHP preferred, but not required)
- Understanding of modern AWS tools, and ability to use them to solve common technology problems
- Basic understanding of micro-services and service-oriented architectures, and the benefits and tradeoffs of monolith vs SOA, single-tenant vs multi-tenant systems
- High-level awareness of available ML technologies, ability to recognize their application in solving common business problems
- High-level awareness of basic visual and user experience principles (recognize obviously ugly and/or unusable experiences), and corresponding CSS skills to remedy them, in partnership with a designer team member
Why you'll love it here
- Fully remote, diverse international team
- An extremely talented group of engineers and tech leads to learn from
- Work directly with product and technology executives
- Active career coaching and professional development to keep you growing
- Learning budget (books, online courses)
- Directly see the impact of your work by working closely with customers and help build the fastest-growing mar-tech platform for top brands
What's SOCi's culture like?
SOCi stands for Selfless, Overachievers, Customer Centric, and Innovative. We strive to be in service to each other, consider learning as Job #1, and obsess over the customer problems such that we can deliver most valuable solutions to them. We hold each other accountable, are candid in our feedback, and expect you to do the same. It's okay to make mistakes, it's not okay to not learn from them. We partner strongly across departments and function, as we know it'll take a village to succeed. One team, one dream.
SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
About Us:
SOCi is the leading social media and reputation management platform built to address the complex needs of multi-location enterprise companies. An award-winning leader in the industry, SOCi has pioneered more than a dozen unique marketing tools to help multi-location brands oversee, maintain, and protect their brand at the national level, while simultaneously scaling presence across hundreds, sometimes thousands, of local pages.
Our accolades include:
- Inc. 500 honoree two years in a row (2018 and 2019) for Fastest Growing Companies in America
- Entrepreneur magazine, Top 10 Marketing Provider for Franchise two years in a row
- Local Visionary Award for "Best Social Media Solution for Multi-Location Retailers"
- Business Review's Top 10 Start-Up's to Watch
About the Role:
- Work cross-functionally to gather key platform and customer insights/feedback for the Product Development team and leadership
- Aggregate and analyze customer issues using internal tools, customer surveys, and queries of all available data sources to gather user insights
- Work with product development to influence and shape the product strategy and roadmap, drive change for key issues, and prioritize product change requests based on issue volume, customers impacted, revenue impact, and other relevant metrics
- Deep understanding of how to leverage data and how to manipulate and extract value from it to have an impactful effect
- Genuinely passionate about technology and the tools at your disposal, with a desire to discover every facet of all tools used and the ability to optimize their use
- Attention to detail is key. You have the ability to catch catch flaws and find multiple ways to test resolutions
- We are a learn, teach organization. You love to learn and impart your knowledge on your colleagues
- Observe data flows to get a holistic picture of Product Management in its entirety
About you:
You must have:
- 4+ years of experience in one or more of the following areas: Program Management, Product Management, Project Management, Product Marketing or Customer Support
- Must be well versed in MySQL
- Experience in gathering business insights and identifying trends from data, including a combination of data from multiple sources
- Experience with cross-functional collaboration and negotiation
Ideally, you have:
- Experience with consumer-facing platforms
What's SOCi's culture like?
Led by a team of industry experts, SOCi is leading the pack in Social Media and Reputation Management. Our passionate team of SOCialites work at convenient locations in both San Diego, CA and Austin, TX. We offer flexible PTO, comprehensive health & benefits packages and 401k (amongst many other perks). Every new team member is equipped with a MacBook laptop, tech accessories & SOCi swag. We are a fast-paced, agile environment where thought leadership and input is encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you.
SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.