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Nexthink is looking for a Senior Director of Infrastructure & Cloud Operations who is passionate about building and running a high-performance cloud platform and cloud operations. The candidate will drive the development and management of the infrastructure for Nexthink’s multi-tenant, microservices-based cloud platform. The platform has multiple instances deployed across the globe.
You will also be responsible for working closely with Engineering on maturing our CI/CD pipeline to ensure high-quality product releases. You should have demonstrated strong technical and organizational skills in managing large cloud platform engineering and operations for a Saas product company.
The role will report to the CTO and work closely with the heads of Architecture, VP of Engineering, Security, Support, Product Management, and Sales leadership in driving the development and delivery of the next generation digital employee experience platform.
Key Responsibilities
You will bring a strong SRE mindset to your role and drive the adoption of SRE industry best practices.
The Senior Director of Cloud Engineering and Operations’ responsibilities include but are not limited to:
- Responsible for all DevOps functions within the engineering organization including defining and implementing software development tools & processes for continuous integration and deployment of services to the cloud.
- Own automation for delivery of platform services using infrastructure-as-code and monitoring-as-code.
- Responsible for building and managing services availability, performance, and scalability in production environments to enable business-defined SLAs.
- Collaborate with the development organization to manage micro-services at scale on the platform.
- Define, measure, and exceed SLOs for business-defined SLAs: ensure uptime and performance, create predictive alerting infrastructure, monitoring dashboards and resolution playbooks for handling anticipated issues.
- Collaborate with application and business stakeholders to ensure a high-quality product is developed and deployed in production.
- Work closely with the architecture and security teams to define and implement enterprise-grade practices.
- Recruit, manage and motivate a strong cloud engineering and SRE team.
Qualifications
- Degree in Computer Science or Engineering or equivalent professional experience
- 10+ years’ in cloud operations engineering leadership roles in SaaS companies
- 5+ years in a senior management/leadership role, leading large SRE and Cloud Operations teams
- Deep understanding and experience working with one of the three major Cloud Service Providers running native cloud technologies based on Docker, Kubernetes, Istio, Kafka at scale
- Experience working with modern CI/CD and automation tools such as Jenkins, Ansible, Terraform, etc.
- Experience building, scaling & monitoring infrastructure needed for SaaS-based application and services. Experience with APM and Infrastructure monitoring tools such as Datadog, NewRelic, Dynatrace, etc.
- Managed on-call 24x7 rotation teams, to serve global customers
- Experience creating a strong and passionate customer-focused SRE-driven operations culture
- Excellent interpersonal and communication skills
- Knowledge of Agile software engineering best practices
- Excellent communications in English
Job Benefits:
- Time Off -Life isn't always about work. It's important to recharge.
- CSR Volunteer Program & Paid Volunteer Days
- Localized Benefits in Region
- Competitive compensation & benefits package
- Flexible work place. We focus on results, not on what time you arrive.
- Development Opportunities. Push your career where you want to go.
Nexthink’s success hinges on the successful transition to a multi-tenant, cloud-first organization, which forms the basis of the VP Engineering role. You will lead a team of about 125 engineers primarily located in Lausanne and Madrid, but with expansion planned in India and the US. You will help accelerate a transition to a cloud-native platform that started in early 2020.
The VP of Engineering will report to the CTO and work closely with the heads of Architecture, Cloud Operations, Security, Support and Product Management in driving the development and delivery of the next generation digital employee experience platform.
Key Responsibilities
Working closely with the leadership team, you will have day-to-day hands-on engineering responsibility and play a key technical leadership role for Nexthink.
The VP Engineering’s responsibilities include but are not limited to:
- Develop a technology roadmap that is capable of scale, identifying potential areas of risk, while meeting business and technology needs.
- Partner with product management, marketing, and sales to understand and plan for future product release requirements and to ensure promotion of new features and product value.
- Work with Executive Management to understand business drivers, market requirements, and competitive issues that may impact departmental strategies.
- ·Partner with Executive Management to develop strategic plans and ensure goals are clearly understood and effectively addressed by the team.
- Oversee translation of product direction into plans to develop and deliver high-quality products on time and within budget.
- Recruit, retain and motivate a high performance engineering team.
Qualifications
- Degree in Computer Science or Engineering or equivalent professional experience
- 10+ years’ experience in hands-on software engineering leadership roles
- 5+ years in a senior management/leadership role, leading teams of 50-100+ people
- Experience working in a high growth SaaS product-based companies
- In-depth knowledge of microservices-based cloud architectures and cloud native environments - especially those involving high volume data pipelines and data analysis.
- Experience leading teams building strong UX-driven products
- Experience developing a Devops-driven engineering environment
- Excellent interpersonal and communication skills
- In-depth knowledge of Agile software engineering best practices
- Excellent communications in English
Job Benefits:
- Time Off -Life isn't always about work. It's important to recharge.
- CSR Volunteer Program & Paid Volunteer Days
- Localized Benefits in Region
- Competitive compensation & benefits package
- Flexible work place. We focus on results, not on what time you arrive.
- Development Opportunities. Push your career where you want to go.
We are looking for a Product Designer to play a major role in the company. The position entails a high level of responsibility within the R&D team. Your contribution will have a significant impact on the satisfaction of hundreds of our happy customers. Your main responsibilities will include:
- Define the user experience for new and existing product capabilities.
- Collaborate with developers, product managers as well as customers across multiple agile teams.
- Develop wireframes and prototypes to communicate interaction and design ideas.
- Create effective design solutions to complex problems—easy to understand, aesthetically appealing and consistent user experience.
- Spend time meeting customers and users to discover their needs and test both early prototypes and released features.
The candidate can work remotely but should reside either in the United States (East Coast), United Kingdom, Switzerland, France, Spain or Germany.
Qualifications
- Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience.
- 7+ years of experience as a product designer, user experience designer, interaction designer or similar role.
- Experience designing complex enterprise applications, not just websites, is a must.
- Experience with design tools such as Figma or Sketch.
- Excellent attention to detail, with a commitment to putting the user first.
- Effective communicator, presenter, and negotiator
- Fluent in English (spoken and written), French is a plus.
- Online portfolio or work samples demonstrating a variety of user-centered design solutions.
If you are highly motivated and result driven, you have a high sense of product ownership, constantly learning and enhancing your skills, you are open to feedback and you like being accountable and work within a team, then, do not hesitate to apply.
This is an exceptional opportunity to join a fast-growing, successful and innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness and collaboration.
Job Benefits:
- Time Off -Life isn't always about work. It's important to recharge.
- CSR Volunteer Program & Paid Volunteer Days
- Localized Benefits in Region
- Competitive compensation & benefits package
- Flexible work place. We focus on results, not on what time you arrive.
- Development Opportunities. Push your career where you want to go.
We are looking for a Product Designer to play a major role in the company. The position entails a high level of responsibility within the R&D team. Your contribution will have a significant impact on the satisfaction of hundreds of our happy customers. Your main responsibilities will include:
- Define the user experience for new and existing product capabilities.
- Collaborate with developers, product managers as well as customers across multiple agile teams.
- Develop wireframes and prototypes to communicate interaction and design ideas.
- Create effective design solutions to complex problems—easy to understand, aesthetically appealing and consistent user experience.
- Spend time meeting customers and users to discover their needs and test both early prototypes and released features.
The candidate can work remotely but should reside either in the United States (East Coast), United Kingdom, Switzerland, France, Spain or Germany.
Qualifications
- Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience.
- 7+ years of experience as a product designer, user experience designer, interaction designer or similar role.
- Experience designing complex enterprise applications, not just websites, is a must.
- Experience with design tools such as Figma or Sketch.
- Excellent attention to detail, with a commitment to putting the user first.
- Effective communicator, presenter, and negotiator
- Fluent in English (spoken and written), French is a plus.
- Online portfolio or work samples demonstrating a variety of user-centered design solutions.
If you are highly motivated and result driven, you have a high sense of product ownership, constantly learning and enhancing your skills, you are open to feedback and you like being accountable and work within a team, then, do not hesitate to apply.
This is an exceptional opportunity to join a fast-growing, successful and innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness and collaboration.
Job Benefits:
- Time Off -Life isn't always about work. It's important to recharge.
- CSR Volunteer Program & Paid Volunteer Days
- Localized Benefits in Region
- Competitive compensation & benefits package
- Flexible work place. We focus on results, not on what time you arrive.
- Development Opportunities. Push your career where you want to go.