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We at Smile are on a quest to take the “work” out of work and to do that we’re on the search for a self-motivated iOS Software Engineer to help develop our software.
Overview:
Bring your passion for crafting an amazing iOS experience to our PDFpen product, with the aim of delighting our customers. You’re no stranger to building well-designed, performant and effective iOS applications. Our engineering team will rely on your technical expertise to take our iOS development to the next level.
You will start by learning from our current team and offerings to become intimately familiar with our codebase. As you improve your understanding of our product family you will contribute by enhancing the iOS product experience, UI, capabilities, and performance to move it to the next level.
Who you are:
You’re comfortable working in a distributed environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well and can communicate and collaborate effectively.
You’re a problem solver. When a complex obstacle presents itself, you enjoy finding your way around it with maximum efficiency.
You’ve got a creative streak. You know what looks good and what doesn’t.
Work with our talented, internationally diverse, remote team as we learn, grow, and continually improve.
What you’ll do:
- Design and further develop our PDFpen experience on iPad and iPhone
- Work with QA to test and validate your work
- Participate in and receive peer code reviews
- Work with other departments (Support, Marketing, Sales, Customer Success) to incorporate their feedback into the iOS experience
Requirements:
- 3+ years of practical experience writing iOS apps (macOS development is beneficial)
- Solid experience with Objective-C, Swift and Xcode
- UI/UX for iOS
- Experience building and debugging in a team development environment
- Excellent communication skills
- Positive attitude, willingness to share with and learn from others
Tech needed for the job:
- High-speed, reliable Internet connection
Skills needed to succeed at Smile:
- Ability to work independently as well as in a team environment
- Self-motivated, and comfortable with little supervision
- Excellent written communication skills
- Comfortable working with a remote team
- Highly detail-oriented
- Adaptable, able to learn and grow
- Reliable, smart, honest, organized, positive, personable (like us!)
Preferred Experience & Skills:
- macOS development
- PDF structure familiarity (PDF junkies welcome!)
- App Store deployment & payment techniques (Mac App Store a plus)
- Design and implementation of accessible products
- Remote work experience
- Experience with Git source control
- College education and/or previous relevant experience
Benefits:
- High level of autonomy in your role
- Motivated and creative teammates
- Flexible schedule
- Work remotely
- Employment benefits:
- Healthcare reimbursement plan (ICHRA plan)
- Paid vacation and sick leave
- 401(k) plan
- Profit-sharing plan
- Long-term disability insurance
- Educational assistance plan
- Contract work also negotiable
- Salary based on experience
Smile develops productivity software for Mac, Windows, Chrome, iPhone, and iPad. Headquartered in San Francisco, California, Smile is a closely knit, geographically diverse company. We have proudly served our customers for over a decade.
At Smile, we embrace diversity. We strongly encourage underrepresented minorities to apply, even if they're not sure they meet all qualifications.
Smile provides equal employment opportunities (EEO) to all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Smile, developer of the B2B SaaS productivity tool TextExpander, has been making people more productive for over 15 years. While returning millions of hours of productive time to our customers, we’ve grown from a 2 person team to a team of more than 30 - all while remaining self-funded and profitable! We’re now looking to grow the team with the skills of a Support Team Lead to carry on Smile’s track record of exceptional support and customer service.
Work with our talented, internationally diverse, remote team as we learn, grow, and continually improve.
What we’re looking for:
Smile is seeking a technically adept, hands-on Technical Support Lead to lead a team of Technical Support Specialists to provide world-class support to our TextExpander and PDFpen users. Your day-to-day work will include working cross-functionally with engineering and sales to solve complex tier 2 technical problems, mentoring your team, and creating processes that set our team, and our customers, up for success.
Who you are:
You love to troubleshoot and solve problems. You won’t stop until you’ve figured out a solution for our customer.
You have patience and you can read between the lines to understand customers who may not know the technical terms to explain their problems.
You’re driven to help customers and “Passion for Customer” isn’t just one of our values, it’s one of yours too!
Leading and mentoring a team comes second nature.
What you’ll be doing:
Team Lead:
- Manage the day-to-day activities of the Customer Support team, including monitoring and mentoring employees
- Monitor the support team’s performance including KPIs and customer feedback so that all interactions align with Smile’s values and history of excellent customer service
- Provide feedback and guidance to support team by way of performance reviews, one on ones, and other meetings as needed
- Create repeatable and predictable processes in alignment with Customer Support department objectives and goals
- Serve as the point of contact between Support, Sales, Engineering, Product, and Marketing teams
- Continually work to optimize the Support team’s performance, accuracy, and efficiency
- Coordinate with Sales team for technical support when needed
- Assist with the Knowledge Base and other supporting and educational materials to ensure that public-facing information is created and edited when necessary
- Train new team members in Support
- Recruit, hire, and train new team members
- Work with Product, Marketing, and Launch Day teams to make product updates and releases smooth
- Track leading customer issues and recommend product changes that optimize & reduce overall support cases and costs
Tier 2 Support:
- Gain an expert understanding of our SaaS applications, TextExpander and PDFpen, to resolve complex client requests. As a leader in the Customer Support department, you will be expected to stay up to date with application enhancements and understand how to translate enhancements into customer value
- Work closely with our Product department to understand our development lifecycle as it pertains to the Customer Support department. Act as a customer advocate for client product features and defects
- Respond to escalated customer service emails, including the following issues:
- problem-solving workarounds
- bug reproduction, clarification, and capture
- crash log capture
- defect investigations
- technical how-tos (comfortable working with JavaScript)
- File bug reports and feature requests in JIRA
- Help manage JIRA (organize, resolve duplicates, highlight high priority issues, etc)
- Update Tier 2 snippets for the Support team
Other duties include:
- Assist with hiring and onboarding process (interviewing, grading projects, etc)
- Assist with advanced webinars and other customer education projects
Requirements:
- At least 1-year previous experience in leading a technical customer support team
- At least 2 years previous experience in a technical customer support role
- Demonstrated experience working with JavaScript
- Strong organizational and prioritization skills
- Strong written and verbal communication skills
- Demonstrated expertise working with macOS, iOS, Windows
- Self-motivated, and comfortable with little supervision
Tech needed for the job:
- High-speed, reliable Internet connection
Skills needed to succeed at Smile:
- Ability to work independently as well as in a team environment
- Self-motivated, and comfortable with little supervision
- Excellent written communication skills
- Comfortable working with a remote team
- Highly detail-oriented
- Adaptable, able to learn and grow
- Reliable, smart, honest, organized, positive, personable (like us!)
Preferred:
- Experience with remote work
- College education
- Familiarity with Smile products
- Experience with Jira
Pluses:
- Experience creating knowledge base tutorials
- Demonstrated experience working with ShellScript
- Demonstrated experience working with AppleScript
Benefits:
- High level of autonomy in your role
- Motivated and creative teammates
- Flexible schedule
- Remote Work
- Employment benefits:
- Healthcare reimbursement plan (ICHRA plan)
- Paid vacation and sick leave
- 401(k) plan
- Profit-sharing plan
- Contract work also negotiable
- Salary based on experience
Smile develops productivity software for Mac, Windows, Chrome, iPhone, and iPad. Headquartered in San Francisco, California, Smile is a closely-knit, geographically diverse company, with roots in the Mac community. We have proudly served our customers for over a decade.
At Smile, we embrace diversity and recognize that we have work to do in that area. We strongly encourage underrepresented minorities to apply, even if they're not sure they meet all qualifications.
Smile provides equal employment opportunities (EEO) to all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Platform Security Engineer (Remote)
A top FinTech firm is looking for a Platform Security Engineer for their team. This firm brings together deep industry experience to develop a best-in-class trading, analytics, and risk management platform used by some of the most successful financial institutions to achieve their business goals.
This role will be a key player on the Platform Engineering team and drive ongoing network and application security, compliance, and reporting efforts.
Responsibilities:
- Develop new security tooling and technical solutions to mitigate vulnerabilities and automate repeatable tasks.
- Configure and analyze network, container, and application scans.
- Plan and implement new security architecture.
Qualifications:
- Background in design and implementation of DevSecOps workflows.
- Design, implementation, and management of Cloud Security Infrastructure in AWS and Azure.
- Strong Linux system security and hardening experience.
- Working experience with Docker container security and configuration management tools.
- Understanding of penetration testing tools and techniques.
This is a direct hire opening with the firm that can be fully remote.
If this aligns with your background and interest, please apply with an updated resume.
Sthree US is acting as an Employment Agency in relation to this vacancy.
We are hiring engineers to help create insightful, usable, and beautiful interfaces for the businesses that are built on top of Facet.
As a member of the Engineering team, you will get to build across all aspects of our interactive exploratory analytics product ranging from the end user interactions to query time performance updates.
At Facet, you will:
Deliver key features and products to our customers aimed at increasing their love and usage of the product
Be actively involved in the direction of the product
Use modern technologies and leverage the best tools available
Work with a close-knit team that has deep experience with technology, product design, and entrepreneurship
Build services, APIs, tools, and libraries for any aspect of the stack
Help design, develop, and ship the front-end components of our core product
Be a generalist who can work with any piece of the technological stack but is also knowledgeable enough to be an expert in all areas of the product.
Prior to Facet, you have:
5+ years of experience as Software Engineer or Full Stack Engineer, ideally Enterprise SaaS company in the infrastructure, analytics and/or data space.
The ability to think through customer requirements to determine high-impact solutions to their problems
Passion for performance, user experience, and data accessibility
An entrepreneurial spirit and thrives when moving quickly on green-field products
Experience building UIs with modern tools like Typescript, React, GraphQL, and Webpack
Ideally, experience building data visualization, dashboarding, or exploratory analytics products
Knowledgeable working with cloud infrastructure (AWS, GCP, Azure) and cloud data warehouses (BigQuery and Snowflake)
Facetdata is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We are hiring engineers to help develop our streaming analytics platform and data modeling products for businesses that are built on top of Facet. The right people don’t always think they’re right - we encourage you to apply for this position if you’re interested, even if you don’t have experience in all of these categories.
At Facet, you will:
Be actively involved in the direction of the product
Be a key stakeholder in strategic decisions made by the company
Use modern technologies and leverage the best tools available
Work with a close-knit team that has deep experience with technology, product design, and entrepreneurship
Prior to Facet, you have:
+3 years of experience
The ability to think through customer requirements to determine high-impact solutions to their problems
An entrepreneurial spirit and thrives when moving quickly on green-field products
Interest in building services, APIs, tools, and libraries for ingesting and analyzing terabytes of data every day
Experience building high-scale distributed systems in a service-oriented architecture
Ideally, experience building services using node.js, typescript, and express
Facetdata is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We are hiring engineers to help develop our streaming analytics platform and data modeling products for businesses that are built on top of Facet. The right people don’t always think they’re right - we encourage you to apply for this position if you’re interested, even if you don’t have experience in all of these categories.
At Facet, you will:
Be an expert on data visualization, dashboarding and exploratory analytics products Help design, develop, and ship the front-end components of our core product Obsess over delivering a user experience that brings value and delight to our customers Actively partner with product and commercial teams to determine our roadmap Collaborate with the founding team on strategic product decisions Shape the engineering culture as our small, dynamic team grows.
Prior to Facet, you have: 5-7 years of experience building user interfaces and user experiences for data visualization, dashboarding or exploratory analytics products Experience working with modern tools like Typescript, React, GraphQL and Webpack A demonstrated ability to think through customer requirements to determine high-impact solutions to their problems An entrepreneurial spirit, thriving while moving quickly on green-field products A successful track record of contributing meaningfully to a product from a remote working environment.
Facetdata is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
As a Mobile-App Developer, you will be a part of the team that works on the development of the Bitfinex mobile applications. This includes:
New Features - Bitfinex continuously strives to create innovative new features in order to provide the most professional trading experience for customers. These are developed and deployed using agile methodologies, to ensure the user experience remains the best in the industry.
Scalability - The mobile application must remain effortlessly smooth, responsive, and real-time for customers as the platform continues to scale to accommodate new user growth.
Data Visualization - The data we present to our users is the result of tailored algorithms, on top of the incredible amount of data our platform produces daily, and we continue to experiment with new ways to display this most effectively.
Design - Build beautiful reactive applications and trading tools.
Requirements
To enjoy this role, you should possess the personal attributes and experience outlined above. On top of this, we expect you to be:
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Comfortable with high-availability concepts.
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Highly proficient in JavaScript and ES6+.
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Thoroughly experienced with React, React-Native (mainly around Expo), Redux and the core principles surrounding these.
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Familiar with modern front-end pipelines and tools.
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Experienced with WebSockets, RESTful based APIs.
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Interested in bringing diverse, innovative applications to life.
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Interested in modernizing and optimizing different mobile or web applications.
Job Benefits:
- Flexible hours
- Competitive salary
- Culture of learning & innovation
- Autonomy
- Open vacation policy
- Fully Remote Work
We are hiring a Product Designer (UX/UI) to help craft interfaces that our customers will use to analyze, understand, and make decisions from their vast real-time data sets.
At Facet, you will: Be actively involved in the direction of the product Be a key stakeholder in strategic decisions made by the company Use modern technologies and leverage the best tools available Work with a close-knit team that has deep experience with technology, product design, and entrepreneurship Partner closely with our product and engineer teams.
Prior to Facet, you have: Experience working closely with engineering and product teams to define product requirements An entrepreneurial spirit and thrives when moving quickly on green-field products Interest and experience designing data visualizations, data management systems, and analytical toolkit products Ideally, experience with CSS and tools like Figma, Invision, Balsamiq FramerX, Sketch, InDesign, and the Adobe suite.
Facetdata is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
At Facet, you will:
- Serve as a resource for Sales to answer client technical questions during the pre-sales and post sales processes
- Work with Product/Eng in various stages of the product release cycle, from requirements gathering to release and UAT
- Identify solutions for the customer to ensure their success within the Facet/CDW ecosystem
- Advise and assist with integrations with other ma systems and data management platforms including platforms like Segment
- Propose product enhancements and features to meet client needs
- Provide general technical expertise about the entire digital ad ecosystem
- Perform technical presentations to clients
- Translate client requests into business and functional requirements
- Play key role in the launch of core and future products and features
Prior to Facet, you have:
- 2+ years experience in a technical service environment. Ad tech experience not required but preferred
- Strong client-facing communication skills; ability to explain technical capabilities to CEO’s, Directors and CTO's
- Affinity for problem solving and crafting creative, reusable solutions
- Insightful, innovative and adapts well to a dynamic and fast-paced environment
- Familiarity with at least one programming and scripting language such as: JavaScript, SQL, PHP, Python.x
- Experience with 3rd party data providers both from targeting and analytics standpoint. Understanding of client CRM data / marketing technology
- Strong decision-making and critical thinking skills
- Exceptional organization and prioritization skills
- Effective cross-department communication
- Familiarity with the modern data analytics stack and are comfortable with SQL, dbt, Looker, Tableau, BigQuery, Snowflake, etc
Facetdata is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.